Bonds Troubleshooting Page

Η συσκευή BONDS by IQOS ενεργοποιείται όταν κρατήσεις πατημένο το κουμπί για 4 δευτερόλεπτα.
Αν η συσκευή δεν ενεργοποιείται όπως αναμένεται, η μπαταρία μπορεί να έχει εξαντληθεί. Σύνδεσέ τη για φόρτιση χρησιμοποιώντας συμβατό φορτιστή ρεύματος και καλώδιο φόρτισης, μέχρι τουλάχιστον 1 φωτεινή ένδειξη να παραμένει σταθερά λευκή (25%).

- You may be using your BONDS by IQOS device outside of the optimal operating temperature range (0-40°C). Give it time to cool down and use it indoors where it's cooler.
- You may have enjoyed 3 consecutive experiences and now your device needs 4 minutes to cool down. Cool down mode is triggered automatically after 3 back-to-back uses. During cool down mode, all lights ramp up and down twice.
- If the plastic around the USB port is overheating, there may be dust or contamination in the USB port of your device or charging cable. Gently blow from a distance to clear any dust or debris.

Here’s what the lights mean on BONDS by IQOS:

- Yellow/orange light blinking 3 times: The battery is low (less than 25% charged).
- Red light blinking: There’s a device error, which a reset may fix. Press the button continuously for 10 seconds to reset the device.
- Red light blinking while plugged in to charge: BONDS by IQOS is charging too slowly. Ensure you’re using compatible charging accessories and gently blow into the USB ports on all parts to clear any dust and debris.

The device may be turned off or the battery is fully depleted. Press the button for 4 seconds to turn it on or plug the device in to charge until at least 1 light stays solid white.

To ensure optimal charging:
- Ensure you’re using compatible and undamaged charging accessories
- Ensure the USB ports on all parts are clean.

Note:
- If the battery is fully depleted, it may take a few seconds for charging to start.
- Charging the device will automatically turn it on.

Here are some steps you can take:
1. Reset your device by pressing the ON/OFF button for 10 seconds (3 vibrations).
2. Start online troubleshooting for guided steps to quickly resolve device issues.
3. Read FAQs for answers to common device issues.
4. Visit an IQOS Store where our experts offer device cleaning, software updates, and other technical support. Find a store.