Care you can count on. Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

Create an IQOS account, register your device, unlock your extended care and support.

Man unboxing a new IQOS 3 DUO
Take the first step

Discover IQOS

Discover IQOS online or at an IQOS store.


Find the IQOS ILUMA device that fits your needs

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Flavour range

Explore our curated selection of HEETS or TEREA variants.

Black IQOS 3 device and mobile phone in two people's hands
Experiences are better shared.
With our Referral program when you recommend IQOS to an adult friend*, you can both be rewarded.
*Adult smokers who would otherwise continue to smoke.
Man working at laptop, one hand on IQOS device on table
Help when you need it

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your IQOS mentor*

Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.


Online troubleshooting tools for you to fast-track fixing your device.

*Services available upon device registration. Terms and conditions apply.

Got a question? Find the answer in our FAQs.

Want to chat?
We’re here for you in-store or at your fingertips. You choose.
Find a local IQOS shop with our store locator.
Give us a call on 8000 8803 (from landline or mobile toll free)

Mon-Fri: 09:00 - 21:00 & Saturday: 10:00-18:00

Visit our page and chat to an IQOS expert.

Mon-Fri: 09:00 - 21:00 & Saturday: 10:00-18:00 Send us your questions

Mon-Fri: 09:00 - 21:00 & Saturday: 10:00-18:00