Terms & Conditions of the Website & Purchase of Products Through the Online Store

PART A: GENERAL TERMS AND CONDITIONS OF USE OF THE WEBSITE

1. Terms of Use of the Website

1.1 Access to and/or navigation of the website cy.iqos.com (hereinafter the “Website”) is subject to the following terms and conditions (hereinafter the “Terms of Use”). The website cy.iqos.com is owned by PHILIP MORRIS CYPRUS LTD, having its registered office at Foti Pitta 4, 1065, Nicosia, Cyprus, with registration number HE420512 (hereinafter “PHILIP MORRIS”).

It is emphasised that access to and navigation of the Website, registration on the newsletter mailing list sent by PHILIP MORRIS, any information or content in any form whatsoever (including videos or information of any other nature) provided through the Website, the search for the nearest store for the procurement of products, communication with PHILIP MORRIS, as well as the overall features and functionalities provided through the Website, are addressed to persons who cumulatively meet the following requirements:

i) they are natural persons over the age of eighteen (18) years (this age must have already been completed at the time of access to the Website and any relevant action)
ii) they are smokers and/or users of other tobacco or nicotine products and/or users of electronic cigarettes
iii) they reside or live in the Republic of Cyprus, and
iv) they have full legal capacity
v) they have a Cypriot mobile telephone number
vi) they have created an account on the Website (hereinafter the “Users”).

Persons who meet the above requirements are hereinafter referred to as “Customers” or “Users”.

The present Website constitutes a point of sale for the Products of PHILIP MORRIS INTERNATIONAL. The Website belongs to PHILIP MORRIS. The sale of the Products, as defined below, through the Website is carried out by the distributor of PHILIP MORRIS INTERNATIONAL products in the Cypriot market, namely Cassandra Trading Ltd (hereinafter the “Distributor”).

Access to the Website is initially obtained only if you responsibly declare that you are over eighteen (18) years of age, while the creation of an account is required for the execution of any purchase of Philip Morris International products which are lawfully imported and distributed in the Cypriot market, namely tobacco products and/or nicotine products such as, indicatively, new smoke‑free tobacco products, electronic cigarettes (electronic devices and consumables) and other related products as well as add‑ons and accessories (hereinafter the “Products” or the “Product”).

The creation of an account is also necessary for the fulfilment of PHILIP MORRIS’ legal obligations in relation to applicable legislation and for demonstrating compliance with applicable laws, codes of conduct and PHILIP MORRIS’ policy on the protection of personal data, as well as with the prohibition of the sale, advertising and promotion of Products to minors.

Among other things, account creation is also necessary in order to further ensure compliance, to the extent possible, with the age limit of eighteen (18) years, which allows access to and use of the Website. Users must also certify their residence within the territory of the Republic of Cyprus.

1.2 PHILIP MORRIS takes all reasonable measures to protect minors from the use of the Products in general. The Website is addressed exclusively to persons who meet the requirements of the preceding article; its primary purpose is to provide information relating to the Products at the initiative of the user/customer, and it does not constitute a recommendation or inducement to purchase a product. Users access and use the Website at their own initiative and at their own responsibility, having responsibly declared that they are adults, fully acknowledging and understanding the risk to their health.

1.3 Access to the Website and its use by the User are subject to the present Terms of Use. PHILIP MORRIS invites Users to carefully read these Terms of Use before visiting or using the Website or creating a User account. A visit to the Website for browsing purposes, as well as for the creation of a User account, constitutes the User’s unconditional acceptance of all present Terms of Use.

The User must regularly review the Terms of Use, as they may be amended from time to time without any further obligation of notification regarding each amendment, other than their publication on the Website. Both these Terms of Use and any amendments thereto constitute the contractual framework governing the relationship between the User and PHILIP MORRIS at all times.

In the event of disagreement or reservation by the User regarding part or all of these terms, the User is invited to refrain from accessing or browsing the Website or carrying out any other action on it and to inform PHILIP MORRIS accordingly via contact.cy@iqos.com; acceptance of all Terms of Use is unconditional and without reservations.

1.4 PHILIP MORRIS reserves the right, indicatively and without limitation:

a) to amend at any time, without justification and without prior notice, part or all of the present Terms of Use
b) to renew or upgrade part or all of the content of the Website
c) to renew or upgrade part or all of the interface, structure or configuration of the Website, as well as its technical specifications, and
d) to restrict access to the Website in whole or in part.

Furthermore, PHILIP MORRIS reserves the right to cancel, suspend, permanently or temporarily, or terminate the operation of the Website at any time, without any justification and without prior notice to the User of the Website.

2. Features and Functionalities of the Website

2.1 Information Section for the Products
PHILIP MORRIS provides information of varied content relating to the Products and their overall operation, including through relevant videos. This information is provided for the necessary information of the User regarding the Products and does not constitute a recommendation for any Product nor does it encourage the purchase of any product. PHILIP MORRIS bears no responsibility for any damage that may be caused to any User/visitor or third party, due to or on the occasion of information received from the Website or published on the Website.

2.2 Nearest Store Locator Tool
The Website allows the User to use an automated tool for locating the nearest store selling the Products. This tool is made available to the User exclusively for the User’s convenience, and the result produced depends exclusively on the relevant data entered by the User. PHILIP MORRIS bears no responsibility in relation to the results produced through the use of the automated tool, nor for any inaccuracy or deviation of such results in relation to the actual distances.

2.3 Communication with PHILIP MORRIS
The Website provides the User with various communication functionalities. Any communication between PHILIP MORRIS and the User that takes place in this manner and is agreed in accordance with what is provided on the Website occurs at the initiative of the User and is not carried out in any way at the initiative of PHILIP MORRIS.

Even in cases where PHILIP MORRIS contacts the User using the contact details indicated by the User, in such cases as well, PHILIP MORRIS communicates with the User only following the User’s request and in accordance with the terms of the Privacy Notice.

2.4 Purchase of Products, Add‑ons and Accessories
Through the Website, the User has the opportunity, if they so wish, to visit the e-shop and purchase Products. For this purpose, it is absolutely necessary that an account is first created, as specified above in Article 1.3 and below in Article 3. Electronic sales of Products are carried out through the e-shop accessible via the Website (hereinafter the “E-Shop”), which bears full responsibility for the proper fulfilment of all its obligations towards purchasers of the E-Shop. The E-Shop is also governed by the General Terms and Conditions for the Electronic Purchase of Products.

3. Creation of an Account on the Website

3.1 The User may create an account even if they do not intend to proceed immediately or at all with the electronic purchase of Products, as explained in detail in the Privacy Notice of PHILIP MORRIS. However, the execution of purchases through the E-Shop presupposes the registration of the User and the creation of an account, as described above. Accordingly, the creation of a User account in the manner described above constitutes the basis of the foregoing and is a necessary prerequisite for the submission of any order and/or, in general, for the execution of a distance purchase (through the E-Shop).

3.2 Accuracy of Submitted Data
Upon registration, the User enters the required data (and/or optional data, if they so wish). The processing of personal data is carried out in accordance with the Privacy Notice.

Such data must be absolutely correct, true, up‑to‑date and accurate, and the User must maintain such data as correct, true, up‑to‑date and accurate for as long as the account is maintained.

In the event of any subsequent change to any of such data, the User must inform PHILIP MORRIS at contact.cy@iqos.com, or through the “Support” section of the Website, or via the telephone lines 800 088 03, within a reasonable period of time.

In the event that PHILIP MORRIS’ contractual or legal obligations are not duly and timely fulfilled due to the use of false, inaccurate or non‑updated personal data declared by the User, PHILIP MORRIS bears no responsibility whatsoever. Furthermore, the User bears full and exclusive responsibility for any loss or damage caused to PHILIP MORRIS due to false, inaccurate or non‑updated data declared by the User.

It should be noted that any notification sent (within the framework of PHILIP MORRIS’ legal obligations, or in the case of specific communication provided for under these Terms of Use) to the email address communicated by the User during account creation shall be deemed valid, even if it is not delivered to the User due to errors in the data entered by the User and/or due to technical or other malfunction of the User’s server and/or telephone and/or telecommunications provider, and/or due to changes in the User’s data (provided that the User has not duly informed PHILIP MORRIS accordingly).

3.3 Protection of User Account Passwords
a) The User is also required to create a secret password, which is determined by the User in accordance with the security rules of PHILIP MORRIS in force at each time regarding password creation. By means of this password, the User will obtain access for submitting any order and/or, in general, for carrying out a distance purchase (through the E-Shop) and must always keep the password confidential and secure.

b) In particular, Users bear full and exclusive responsibility for the protection of the secret password they have created and use to access their accounts. Users must strictly avoid disclosing the password to other persons, so as to prevent any unauthorised access and use (in particular, but not exclusively, by any minor).

Furthermore, each User must immediately inform PHILIP MORRIS if they have reason to believe that:
i) the secret password could or may have become known to third parties, or
ii) there is a risk that their password may be used without their authorisation.

iii) The User bears full and exclusive responsibility for every action (act or omission) carried out through their account. PHILIP MORRIS bears no liability for damages arising from the use of a User’s account vis‑à‑vis third parties, due to unauthorised access or use of the User’s account, provided that the User has not previously duly informed PHILIP MORRIS at contact.cy@iqos.com, or through the “Support” section of the Website, or via the telephone lines 800 088 03.

3.4 Completion of the Account Creation Process
After providing/submitting the above data and the successful creation of an account, the User will receive an email, or a Viber message, or an SMS from PHILIP MORRIS at the email address or mobile number declared by the User, in order to activate their registration on the Website via a link or an OTP code.

Following activation, the User will receive a new email, or Viber message, or SMS informing them of the successful completion of the registration process and the creation of a User account. The creation of a User account allows the User to log in to the Website using the secret password defined by the User at the account creation stage. Each User may change the personal data stored in their profile at any time by accessing the section of the Website titled “My Account”.

3.5 Deletion of Account – Termination of the Contract with PHILIP MORRIS
In particular:

The User has the right to delete their account at any time, whenever they so wish, by pressing the “Delete Account” button in the “My Account” section. It should be noted that if the User has deleted their account in the E-Shop, then their account will be fully deleted from the database and the purchase of Products through the E-Shop will no longer be possible.

Alternatively, the User may request immediate and full anonymisation of their data by explicitly declaring this by sending an email to contact.cy@iqos.com, or by calling the telephone line 800 088 03, or by completing the contact form at the following link:
https://cy.iqos.com/en/contact-us

a) These Terms of Use are of indefinite duration and may be terminated at any time by either party (PHILIP MORRIS or the User).
b) PHILIP MORRIS may terminate these Terms by sending a relevant email message to the email address declared by the User and setting a reasonable deadline, after the expiry of which the User’s account, in its entirety, will be deactivated, as mentioned above.
c) PHILIP MORRIS may also deactivate and/or delete a User’s account and/or the Distributor may refuse the sale of Products from the E-Shop for any reason whatsoever. In particular, PHILIP MORRIS has the right to take the above measures for any serious reason, including, indicatively, where there are indications of bad faith, unlawful or non‑compliant navigation and/or use of the Website (as identified by PHILIP MORRIS or following a third‑party complaint).

In the event of deactivation of a User’s account, the User’s data are retained for a period of one (1) year and are subsequently deleted.

4. Access Licence, Access and Use of the Website

4.1 Users, in principle, gain access to the Website only if they formally declare that they are over eighteen (18) years of age. The Website is addressed to Users who permanently or temporarily reside in the Republic of Cyprus. Access to the Website is prohibited for devices and IP addresses that are not located within the territory of the Republic of Cyprus. Furthermore, the ability to make purchases through the E-Shop is possible only after the creation of a User account, in accordance with the terms set out in Article 3 above.

4.2 By accepting these Terms of Use, the User is granted a non‑exclusive licence to access and make personal use of the Website, for the purposes described in detail in these Terms of Use. This licence does not, under any circumstances, constitute a licence for the undertaking or modification of the Website or any part thereof, which may be permitted only with the prior written consent of PHILIP MORRIS.

The licence granted to the User does not permit resale or commercial use, reproduction, duplication, copying, transmission, disclosure, commercial exploitation, modification or sublicensing, or exploitation in any other manner of the present Website or its content. Any collection and use of product listings, descriptions or photographs is prohibited, as is any use of the present Website or its content, any retrieval or copying of account information for the benefit of a merchant, or any use of data‑extraction tools, robots or similar data collection and extraction tools in any manner, or any other form of exploitation of the Website and its content for professional or commercial purposes. PHILIP MORRIS holds exclusive rights to the name iqos.com. Furthermore, all trade names appearing on the Website are duly protected by law.

4.3 Any posting by any User of content from the present Website on any other website does not automatically allow access to the content of the present Website. Access thereto is possible only if the conditions of Article 4.1 above are cumulatively met.

Accordingly, in order for any third party to access the Website, even if they access it through a specific link posted by a User on any website, such third party must fulfil all requirements set out in these Terms of Use.

The User must take all reasonable measures to prevent postings on websites addressed to minors. The User is not permitted to knowingly approach a minor in order to inform or encourage them to use this Website.

4.4 Use of the Website is permitted only on the condition that the User acts fairly and lawfully and refrains from any action that causes damage to the reputation of PHILIP MORRIS or from any unlawful exploitation thereof. The User is also prohibited from creating any link implying any kind of relationship between the User or a third party and PHILIP MORRIS, or approval or endorsement by PHILIP MORRIS, where no such relationship exists. Framing of the Website within any other website is not permitted and, in any case, the User is prohibited from creating links to any part of the Website other than the home page.

PHILIP MORRIS reserves the right to revoke linking permission without justification, without penalties and without prior notice to the User.

4.5 The User is prohibited from using frames or framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of the PHILIP MORRIS Website, its affiliated companies or companies of the Philip Morris Group, without prior written consent.

The User is not permitted to use “meta tags” or any other “hidden text” making use of trade names or trademarks of PHILIP MORRIS, its affiliated companies or companies of the Philip Morris Group, without prior written consent. In the event of unauthorised use, the permission granted by PHILIP MORRIS for access to the Website shall automatically and immediately cease to apply.

4.6 It is expressly noted that interference with the operation of the Website and the replacement or modification of its content (images, photographs, texts, etc.) are prohibited.

The dissemination or facilitation of criminal offences in any manner, the transmission of viruses, trojans, worms, logic bombs, and any action which, in general, may lead to unacceptable or excessive burden on the infrastructure or operation of the Website are prohibited.

Users must comply with confidentiality obligations and must refrain from using the Website in a vulgar, offensive, unlawful or obscene manner.

4.7 Furthermore, the User is not permitted to destroy data, cause disturbance to other Users, infringe the property rights of other persons, send unsolicited advertising or promotional material known as “spam”, or attempt to influence the performance or functionality of any functions of the Website or functions to which the User gains access through the Website. PHILIP MORRIS informs Users that it will notify the competent authorities of any such violation that may arise. PHILIP MORRIS will also provide to the competent authorities any data requested, in accordance with the requirements of applicable legislation.

4.8 The User uses the Website with full and exclusive responsibility, upon their own request and on the basis of these Terms of Use. The User’s connection to the Website is made using technical means and providers of the User’s own choice.

4.9 This Website may be linked via hyperlinks to other websites which are not related to PHILIP MORRIS and whose content is not controlled by PHILIP MORRIS (“Linked Websites”).

PHILIP MORRIS does not guarantee that the content published on Linked Websites is correct, lawful, complete, up‑to‑date, true, accurate or of good quality, and bears no responsibility for such content or for any loss or damage that may arise as a result or on the occasion of their use, or as a result or on the occasion of the sale of Products through them. Similarly, PHILIP MORRIS cannot control the collection and processing of Users’ personal data by Linked Websites and, therefore, bears no responsibility for such collection and processing. When the User visits Linked Websites, the terms and conditions and the data protection policy of each Linked Website shall apply accordingly. In relation to any issue that may arise, indicatively, in relation to the content or use of a Linked Website, the User is invited to contact directly the owner or administrator of each Linked Website. Under no circumstances does PHILIP MORRIS adopt or accept the content or services of Linked Websites to which the User is directed via hyperlinks.

5. Intellectual Property, Software, Content and Trademarks

5.1 The intellectual property rights relating to the software and the content of the Website belong either to PHILIP MORRIS, or to its affiliated companies, or to companies of the Philip Morris Group, or to other lawful right holders, and are protected by the applicable intellectual property legislation.

5.2 The presentation and display of the Website content may not be considered as a transfer and/or grant of a licence and/or right of use thereof. The User may store, print and display the available content exclusively for personal use.

Users and any third party are prohibited from publishing, managing, distributing, copying in whole or in part, transferring, altering, storing, republishing, modifying or reproducing in any other manner, in any form whatsoever, any part of the content or copies of the content appearing on the present Website.

Furthermore, Users are not permitted to modify, translate, decompile, reverse‑engineer or create derivative works using any software or accompanying documentation provided by PHILIP MORRIS or its licensors.

The trademarks appearing on the Website belong either to PHILIP MORRIS or to companies of the Philip Morris Group. Neither the User nor any third party has or obtains any licence or consent to use in any manner whatsoever the trademarks of PHILIP MORRIS or trademarks belonging to companies of the Philip Morris Group.

6. Operational Framework of the Website and Limitation of PHILIP MORRIS’ Liability

6.1 PHILIP MORRIS makes every reasonable effort to ensure that the content of the Website and the depiction of the Products (which may be purchased by the User through the E-Shop) are complete, accurate and up to date. However, they are provided “as is”, without any express or implied warranty, and PHILIP MORRIS bears no liability for any inaccuracies, omissions or technical deviations that may arise.

6.2 Access to and use of the Website is carried out by means of the User’s own equipment, as provided in Article 4.7 above. PHILIP MORRIS and its partners make every effort, within the framework of technological audits regularly conducted by them, to ensure that services and content are provided smoothly and uninterruptedly and that the highest possible level of security is maintained.

Nevertheless, PHILIP MORRIS bears no liability if, despite the reasonable measures taken, for any reason whatsoever, including negligence, the operation of the Website is suspended, access thereto becomes difficult and/or impossible, and/or if, despite the security measures applied, viruses or other harmful software are detected and transmitted to Users’ terminals, preventing the use of the Website, or if unauthorised third parties intervene in any way in the content or operation of the Website, making its use difficult, causing malfunctions, or intercepting details relating to Users’ personal data.

Furthermore, PHILIP MORRIS bears no liability in the event of suspension of access to the Website for reasons beyond its control, as well as for reasons due to technical or other network failure, or due to force majeure events, including omission, accident or explosion, fire, storm, earthquake, floods, riots, epidemics, pandemics, governmental action or any other matter beyond PHILIP MORRIS’ reasonable control, or due to unforeseen circumstances.

6.3 PHILIP MORRIS exercises due diligence so that the photographs of the Products displayed on the Website, as well as any videos published on the Website, depict, to the extent possible, the actual condition of the Products. Nevertheless, in all cases, the User accepts that the Products shown in photographs and videos may differ from the actual condition, form, size, colour and overall appearance of the Products sold via the E-Shop. PHILIP MORRIS bears no liability for any deviation between the photographic or video depiction of a Product and its actual appearance.

PHILIP MORRIS does not guarantee the accuracy or reliability of any information or content relating to any products, software or advertisements included on the Website, nor of third‑party content to which the User is referred via hyperlinks from the Website or to which the Website provides access.

6.4 PHILIP MORRIS takes every reasonable measure to prevent unauthorised access to the Website, namely access by persons who do not meet the requirements set out in Article 1.1 above. For this purpose, access to the Website is automatically disabled after thirty (30) minutes without any action by the User.

However, the User must also take all reasonable precautions to prevent the use of the Website by unauthorised persons, such as, indicatively, avoiding using the Website in the presence of such persons (e.g. minors, vulnerable groups in relation to the Products) or leaving the Website open and/or unattended in their presence.

6.5 Given that it is technically impossible, PHILIP MORRIS does not control and cannot control any posting of content (even under the access restrictions referred to in Article 4.3 above) by the User on third‑party websites addressed to persons who do not meet the requirements for access to the present Website in accordance with Article 1.1 above. The User must take every reasonable measure to ensure that postings on third‑party websites comply with the requirements of Article 4.3 above.

6.6 The User uses the Website and accesses published content at their own initiative and at their own exclusive responsibility, fully aware of the fact that PHILIP MORRIS operates in the market of tobacco and nicotine products. The User agrees to indemnify, defend and hold harmless PHILIP MORRIS, the companies of the Philip Morris Group, their directors, officers, employees, advisers, representatives and partners, against any and all third‑party claims, liability, damage and/or expenses arising as a result of, or in the event of, unfair, unlawful or non‑compliant use of the Website by the User or as a result of the User’s unfair breach of any of the Terms of Use. In any case, the User must immediately inform PHILIP MORRIS at contact.cy@iqos.com, or through the “Support” section of the Website, or via the telephone number 800 088 03, if the User becomes aware of, or has reasonable suspicions or indications that, the Website has been used unlawfully or non‑compliantly by the User (even due to the User’s negligence) or by any other person, so that PHILIP MORRIS may take the necessary measures to limit any damage.

6.7 PHILIP MORRIS disclaims all liability for any incidental, potential or indirect damages or loss of profits, including lost profits, loss of data, business interruption, damage to reputation or name, cost of purchasing substitute products, or any other damage whatsoever, regardless of its nature, which may arise from the use of the Websites and/or its Applications or their content, or from the inability to use the Websites or Applications, the inability to participate in any process or offer, and/or the inability to purchase or deliver any item or product related to the Websites and/or Applications, whether or not such damages were foreseeable and whether they arise in the context of a contract, the execution of a purchase, from products displayed on the Website or E-Shop, due to tort or negligence, under applicable law or otherwise.

In any event, however, and provided that any damage is due to PHILIP MORRIS’ proven fault, PHILIP MORRIS shall be liable only for compensation of any actual damage suffered by the affected party, which is demonstrably due to and directly related to the event that caused the damage and the unfair act or omission. In the case of negligence, any damage is limited to the amount of one thousand euros (€1,000).

Accordingly, all liability limitations contained in these Terms of Use apply, which are acknowledged and accepted in their entirety by the User of the Website as valid and consistent with good faith and commercial practice.

7. Applicable Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Republic of Cyprus. The User and PHILIP MORRIS, by accepting these Terms and Conditions, agree to submit to the exclusive jurisdiction of the courts of Nicosia, Cyprus.

8. Final Provisions
8.1 The above Terms of Use bind the parties collectively (PHILIP MORRIS and the Users) and constitute, in their entirety, the complete contractual understanding between the parties and supersede all prior and current agreements between the User and PHILIP MORRIS. The information referred to on the Website forms an integral part of the agreement.

8.2 If any provision is held to be invalid, unlawful or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or invalidated in any way. The provision shall be construed accordingly. Otherwise, you agree that the provision shall be corrected and interpreted in a manner that approaches the original meaning of the provision or secondary provision to the maximum extent possible, in accordance with the law.

8.3 Any delay by either party in exercising some or all of the rights arising from these Terms of Use does not constitute a weakening or waiver of such rights, which may be exercised at any time at a later stage, at the reasonable discretion of the right holder.

8.4 The headings included in these terms and conditions are provided solely for reference purposes and do not affect their meaning or interpretation.


PART B: GENERAL TERMS AND CONDITIONS FOR THE PURCHASE OF PRODUCTS THROUGH THE E-SHOP

1. General Provisions on the Purchase of Products

1.1 Remote purchases of products of Philip Morris International that are lawfully imported and distributed in the Cypriot market, namely tobacco products and/or nicotine products such as, indicatively, new smoke‑free tobacco products, electronic cigarettes (electronic devices and consumables), and other related products, as well as add‑ons and accessories (hereinafter the “Products” or the “Product”), are carried out through the E-Shop accessible via the Website (hereinafter the “E-Shop”) and are subject to the present terms and conditions governing the purchase of Products through the E-Shop (hereinafter the “E-Shop Purchase Terms”).

It is noted that access to and navigation of the E-Shop, the execution of any purchase through it or via telephone, any information or content of any form whatsoever, including videos or information provided through the E-Shop, as well as the overall features and functionalities provided through the E-Shop, are addressed to persons who cumulatively meet the following requirements:

i) they are natural persons over the age of eighteen (18) years (this age must have already been completed at the time of access to the Website and any related action)
ii) they are smokers and/or users of tobacco and/or nicotine products and/or users of electronic cigarettes
iii) they reside or live in the Republic of Cyprus, and
iv) they have full legal capacity
v) they hold a Cypriot mobile telephone number
vi) they have created an account on the Website (hereinafter the “Users”).

Persons who meet the above requirements and have created an account on the Website and in the E-Shop have the right to make purchases through the E-Shop (hereinafter the “Customers” or “Users”).

The present E-Shop constitutes a point of sale for the Products of PHILIP MORRIS INTERNATIONAL. The website cy.iqos.com (hereinafter the “Website”) belongs to HILIP MORRIS CYPRUS LTD, having its registered office at Fotis Pitta 4, 1065, Nicosia, Cyprus, with registration number HE420512 (hereinafter “PHILIP MORRIS”), which also manages it in its entirety.

However, the distribution and sale of the Products, as defined below, through the Website are carried out by the distributor of PHILIP MORRIS INTERNATIONAL products in the Cypriot market, namely Cassandra Trading Ltd (hereinafter the “Distributor”).

The Distributor reserves the right to refuse the sale and/or dispatch of Products to any person if it has any reasonable indication that such person violates or does not meet any of the above conditions.

1.2 PHILIP MORRIS and the Distributor take all reasonable measures to protect minors from the use of the Products in general. The Website and the E-Shop are addressed exclusively to persons who meet the requirements of the preceding article, and their exclusive purpose is the provision of information regarding the Products and the remote sale of the Products at the initiative of the User/Customer; they do not constitute a recommendation or inducement to purchase a Product.

Users access and use the Website at their own initiative and at their own responsibility, fully recognising and understanding the risk to their health.

1.3 Access to and purchase of Products through the E-Shop are subject to these Terms and Conditions. These Terms and Conditions constitute the contractual framework governing the relationship between the Customer and the Distributor at any given time.

The Distributor requests that Customers carefully read these Terms and Conditions before visiting, navigating or using the E-Shop or completing any purchase through it.

In the event of disagreement or reservation by the Customer regarding part or all of these Terms and Conditions, the Customer is invited to refrain from accessing or navigating the E-Shop or carrying out any other action thereon and from completing any purchase through it. Otherwise, the Customer is deemed to have unconditionally accepted all Terms and Conditions.

In any event, continued navigation of the E-Shop and the completion of purchases through it constitute the Customer’s unconditional acceptance of all these Terms and Conditions.

1.4 The Customer may regularly consult both the Terms of Use relating to the Customer’s navigation of the general content of the Website (PART A: GENERAL TERMS AND CONDITIONS FOR USE OF THE WEBSITE) and these Terms and Conditions relating to the organisation and operation of the E-Shop and the execution of electronic purchases through the E-Shop, as such Terms may be amended from time to time by publication on the Internet (effective as of the time of their publication).

The Distributor or Philip Morris, either independently or in cooperation with PHILIP MORRIS, reserves the right, indicatively and without limitation, to:

a) amend at any time, without justification and without prior notice to the Customer, any part or all of these Terms and Conditions
b) renew or upgrade part or all of the content of the E-Shop
c) renew or upgrade part or all of the interface, structure or configuration of the E-Shop, as well as its technical specifications
d) restrict access to the E-Shop in whole or in part
e) cancel, suspend permanently or temporarily, or terminate its operation
f) modify the Products offered for sale, permanently or temporarily discontinue or cancel the sale of some or all Products of certain or all suppliers
g) change the operating mode of the E-Shop and its usage fees, and
h) publish information for a specific period and/or until stock is exhausted, carry out regular or extraordinary discounts on non‑tobacco products, organise competitions, etc.

2. Creation of an Account on the Website as a Prerequisite for the Purchase of Products through the E-Shop

2.1 In order to carry out any purchase of Products, the creation of an account on the Website is required, as referred to in Article 3 of the Website Terms of Use of PHILIP MORRIS. The creation of an account is also necessary for the fulfilment of legal obligations in relation to applicable legislation and for demonstrating compliance with the applicable laws, codes of conduct and PHILIP MORRIS’ policy in relation to the Products.

For this purpose, and for the smooth operation and development of the use of the Website (which includes the display and publication of Products for sale by the Distributor), the User creates a User Account which is governed by the GENERAL TERMS AND CONDITIONS FOR USE OF THE WEBSITE (PART A). The Distributor obtains access to the details of the User Account for the purposes of the E-Shop and, in general, for actions relating to the order submission and sales process through the E-Shop.

The creation of a User Account constitutes a mandatory prerequisite for the submission of any order and/or for the overall completion of a purchase through the E-Shop.

2.2 Accuracy of Submitted Data

Upon registration, the User enters the required data (and/or optional data, if they so wish). The processing of personal data is carried out in accordance with the Privacy Notice.

Such data must be absolutely correct, true, up to date and accurate, and the User must maintain such data as correct, true, up to date and accurate for as long as the Account is maintained. PHILIP MORRIS and the Distributor obtain access to the details of the User Account for the purposes of the E-Shop and, in general, for actions relating to the order submission and sales process through the E-Shop.

In the event of any subsequent change to any such data, the Customer must inform PHILIP MORRIS at contact.cy@iqos.com, or through the “Support” section of the Website, or via the telephone lines 800 088 03, within a reasonable period of time.

In the event that PHILIP MORRIS’ contractual or legal obligations are not duly and timely fulfilled due to the use of false, inaccurate or non‑updated personal data declared by the Customer, PHILIP MORRIS bears no liability whatsoever. Furthermore, the Customer bears full and exclusive responsibility for any loss or damage caused to PHILIP MORRIS due to false, inaccurate or non‑updated data declared by the Customer.

It should be emphasised that any notification sent (within the framework of legal obligations of PHILIP MORRIS) to the email address or other contact details communicated by the Customer during account creation or during the execution of their purchases shall be deemed valid, even if it is not delivered to the Customer due to errors in the data entered by the Customer and/or due to technical or other malfunction of the Customer’s server and/or telephone and/or telecommunications provider, and/or due to changes in the Customer’s data (provided that the Customer has not duly informed PHILIP MORRIS accordingly).

2.3 Special Age‑Verification Clause as a Prerequisite for Ordering and Delivery

The completion of any order, as well as the delivery or collection (Pick Up) of the Products, is subject to the strict and mandatory prerequisite of successful verification of the Customer’s age.

Age verification is carried out once per Customer, prior to the first purchase of a Product from the E-Shop, and is not required again provided that verification has already been successfully completed in the past by any approved method (such as, indicatively, age verification at an IQOS Store).

The Customer’s age is verified prior to completion of the purchase by one of the following methods:

(a) electronically, through a dedicated age‑estimation application using camera technology (see the relevant terms here), or
(b) in person, at any IQOS Store or approved partner, upon presentation of a valid identification document.

Upon delivery or collection (Pick Up) of the order, an additional mandatory identification and/or age verification check of the Customer is carried out via a unique PIN code and/or with an Id or relevant goverment document, which is sent exclusively to the Customer by the courier, a partner of the Distributor.

In the event that identification and/or age verification cannot be completed, the delivery or collection of the order cannot be carried out.

The sale and dispatch of the Products are subject to the express condition that the Customer:

(i) is an adult (over 18 years of age),
(ii) is the same person who submitted the order, and
(iii) is the sole recipient of the Products.

If age or identity verification is not possible, or in the event of any doubt, the Distributor or the cooperating delivery company reserves the right to refuse delivery or collection of the Products and to cancel the sale, informing the Customer accordingly.

It is expressly clarified that the delivery or collection of Products by any person other than the one who submitted the order is not permitted.

2.4 Protection of Customer Account Passwords

a) The Customer is also required to create a secret password, which is determined by the Customer in accordance with the security rules of PHILIP MORRIS in force at any given time regarding password creation. By means of this password, the Customer will obtain access for submitting any order and/or, in general, for carrying out a distance purchase (through the E-Shop) and must always keep the password confidential and secure.

b) In particular, Users bear full and exclusive responsibility for the protection of the secret password they have created and use to access their accounts. The Customer must strictly avoid disclosing the password to other persons, in order to prevent any unauthorised access and use (in particular, but not exclusively, by any minor).

Furthermore, each Customer must immediately inform PHILIP MORRIS if they have reason to believe that:
i) the secret password could or may have become known to third parties, or
ii) there is a risk that their password may be used without their authorisation.

iii) Customers bear full and exclusive responsibility for every action (act or omission) carried out through their account.

PHILIP MORRIS bears no responsibility for damages arising from the use of a Customer’s account due to unauthorised access or use of the Customer’s account, provided that the Customer has not previously duly informed PHILIP MORRIS at contact.cy@iqos.com, or through the “Support” section of the Website, or via the telephone lines 800 088 03.

The creation of a Customer account enables the Customer to log in to the Website using the secret password defined by the Customer at the account creation stage. Each Customer may change the personal data stored in their profile at any time by accessing the section of the Website titled “My Account”.

2.5 Deletion of Account – Termination of the Contract with PHILIP MORRIS and/or the Distributor

i) The User has the right to delete their account at any time, whenever they so wish, by clicking the “Delete Account” button in the “My Account” section. It should be noted that if the Customer has deleted their account in the E-Shop, their account will be fully deleted from the database and the purchase of Products through the E-Shop will no longer be possible.

Alternatively, the User may request immediate and full anonymisation of their data by expressly stating so by sending an email to contact.cy@iqos.com, by calling the telephone line 800 088 03, or by completing the contact form at the following link:
https://cy.iqos.com/en/contact-us

a) These Terms of Use are of indefinite duration and may be terminated at any time by either party (PHILIP MORRIS or the Customer).

b) PHILIP MORRIS may terminate these Terms at any time and without cause by sending a relevant email to the email address declared by the User and setting a reasonable deadline, after the expiry of which the Customer’s account will be deleted.

c) PHILIP MORRIS may also deactivate and/or delete a User’s account and/or the Distributor may refuse the sale of Products from the E-Shop, for any reason whatsoever. In particular, PHILIP MORRIS reserves the right to take the above measures for any serious reason, including, indicatively, where there are indications of bad faith, unlawful or non‑compliant navigation and/or use of the Website (as identified by PHILIP MORRIS or following a third‑party complaint).

In the event of deactivation of a User’s account, the User’s data are retained for a period of one (1) year and are subsequently deleted.

ii) In any event, it should be noted that each time the Customer completes a purchase from the E-Shop, a separate and more specific sales agreement is concluded, in accordance with Article 3.3 below, which shall be governed by the specific terms of sale defined each time by the contracting parties, based on the Terms and Conditions in force at the time of the sale.

3. Description of Transactions – Terms and Stages of Completion of the Sale

3.1 Through the E-Shop, the Products are offered for sale to Customers. The E-Shop is addressed exclusively to adult consumers (B2C).

It is hereby clarified that, for the purposes of distance contracts, a “consumer” means any natural person acting for purposes which are not attributable to their commercial, business, industrial or independent professional activity.

Specific conditions of sale: In order for any Customer to make a purchase from the E-Shop, they must cumulatively meet the requirements set out in Article 1.1 and the special age‑verification condition as a prerequisite for ordering and delivery set out in Article 2.3 above. Users who have not attained the age of eighteen (18) years are expressly prohibited from performing any action on the Website and the E-Shop.

Upon submission of an order, the Customer warrants that all details provided to PHILIP MORRIS and the Distributor are true and accurate.

3.2 The Distributor, at its sole discretion, reserves the right to select the Products it will offer for sale in its E-Shop and to modify, update and/or withdraw them at any time, without bearing any liability and without prior notice to Customers.

The same applies to the prices of the Products, as well as to any offers and discounts which the Distributor may offer at its absolute discretion, which may be modified without penalties and without prior notice to the Customer, in accordance with the commercial policy formulated freely and at the Distributor’s discretion.

3.3 The Customer bears responsibility for the selection of Products and the submission of a correct order through the E-Shop. It is expressly noted that the E-Shop does not constitute an offer to contract addressed to the Customer, but an invitation for the Customer to submit an offer. The contract is concluded only if the Customer receives the email confirming acceptance of the order, in accordance with Article 3.4(b) below.

The stages of the process from the submission of the order by the Customer until the conclusion of the sales contract between the Customer and the Distributor are as follows:

a) The User initially visits the Website, where an initial age check is carried out through self‑declaration of their month and year of birth. This check does not replace the process of full age verification where required under these Terms.

The User may then navigate the E-Shop of the Website and select the Product of interest from the Products displayed for sale. The Product may then be added to the shopping cart by pressing the relevant button, “Add to shopping cart”.

Users may, at any time, view details of the contents of their shopping cart (e.g. Products selected at earlier stages), and be informed of the cost, as well as shipping costs (provisional data). Users may also modify the contents of their shopping cart by removing part or all of the contents or changing the selected quantities.

b) A mandatory prerequisite for proceeding with the purchase of any Product from the E-Shop is the creation of an account, as described in Article 2 above. Users may review the personal details (personal data and billing address) submitted during account creation.

Customers may enter different data during the purchase process (e.g. delivery or billing address). However, THEY MAY NOT CHANGE THEIR IDENTITY DETAILS (full name and date of birth).

In particular, where the Customer has not previously been successfully verified as to their age by another acceptable means (indicatively, through identification at an IQOS Store), verification is carried out electronically through a special process including age verification using technological means, as described in Article 2.3. This verification is performed once per Customer prior to the first purchase of a Product from the E-Shop and is not required again provided it has already been successfully completed.

Upon delivery of the Products, an additional identity and/or age verification check is carried out via the process described in Article 2.3, in accordance with these Terms and Conditions. For the same reasons, dispatch or delivery of Products to any person other than the one who created the account and submitted the order is not permitted.

c) Customers are then informed of the method of shipment of the Product and the delivery timeframe for the Products (depending on the place of delivery). Customers may also submit any comments they wish to the Distributor.

d) Customers then view an overall summary of their order, based on all data entered under points (a) to (c) above, and, if they wish to submit the order, they press the “Complete order” button. The Customer thereby submits an offer to the Distributor for the conclusion of a sales contract for the selected Products.

3.4 a) Once the Customer’s order process is completed, PHILIP MORRIS sends the Customer an automated message via email, Viber or SMS to the contact details registered by the Customer during account creation, confirming the order. Order confirmation or notification of any issue may also be carried out by telephone.

Until the Customer receives the order confirmation message and/or the relevant telephone call, the Customer may make any corrections to the order by calling telephone number 800 088 03.

Through the above message, the Distributor accepts the contractual offer submitted by the Customer and, consequently, the contract between the Customer and the Distributor is concluded only when PHILIP MORRIS sends the message confirming that the Distributor has accepted the Customer’s offer.

b) In any case, it is agreed that the time limits specified in these Terms commence as of the date on which the above order confirmation message is sent (Article 3.4(a)), regardless of when the Customer reads the message.

3.5 The Customer will subsequently be notified via email, Viber or SMS when the Product is delivered to the courier company, and such notification will include the necessary details enabling the Customer to track the progress of delivery of their order.

3.6 In the event that any issue arises in relation to the order or delivery times, as defined above, the Customer will receive relevant information via email, Viber, SMS or by telephone.

3.7 Upon completion of the order (E-Shop), Customers consent to the processing of their personal data by the Distributor for the purpose of delivery of their order.

The Distributor bears no liability where the Customer receives incomplete information regarding the progress of the order due to errors or inaccuracies in the contact details declared by the Customer during the ordering process.

3.8 From time to time, where this option is available, Customers may also place pre‑orders for Products which will be delivered following their official market release. Such Products are specially indicated in the E-Shop and are accompanied by information regarding their price and estimated delivery time.

For pre‑orders, payment may be made only by credit card and PayPal (where available) through the E-Shop (and not by cash on delivery).

In all other respects, the pre‑order process is completed and fulfilled in exactly the same manner as any other order and purchase through the E-Shop, unless a specific special term applies in a given case.

4. Product Prices

4.1 The prices of the Products displayed in the E-Shop are stated in euros, include value added tax (VAT), and are final. This means that the Customer will not be charged any additional cost upon delivery or for the shipment of the Products.

The Distributor may, at its discretion, impose purchase limits without prior notice to the Customer. Such limits may be amended, and in any event, the limit displayed as the maximum purchase limit for each Product code on the Website at the time of order submission shall apply.

The Distributor reserves the right to change its commercial policy regarding delivery costs and payment methods at any time, without penalties and without prior notice, while duly informing the Customer.

4.2 In general, the Distributor reserves the right, which is accepted by the Customer, to freely determine the prices of the Products, to modify, amend and/or withdraw offers at any time, without prior notice to the Customer, who shall be informed of the applicable price each time through the relevant section of the E-Shop (and such price shall, of course, apply to future purchases).

Despite the fact that the Distributor exercises due diligence to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may nevertheless occur.

5. Payment Methods

For the purchase of Products through the E-Shop, the prescribed payment method is by credit or debit card, where such option is made available in the E-Shop.

In any event, the Distributor reserves the right to change the payment settlement method and to add or modify payment procedures, without prior notice to Customers, who shall be informed each time of the applicable payment methods through the relevant section of the E-Shop, prior to the conclusion of each transaction.

Where payment is made by credit card, such payment may be completed using the cards accepted by the E-Shop. If the Customer selects credit card payment, the process shall be executed and completed through a recognised bank, providing, as stated by such bank, all required security guarantees for electronic payments.

The collection and processing of payment data submitted by the Customer are carried out exclusively by the cooperating financial institution, which is solely responsible for processing such data for the completion of the payment. Any issue that may arise in relation to credit card payment shall be the responsibility of the payment service provider.

The Distributor does not store or process Customers’ card data. The Distributor may also reject a Customer’s order or cancel the sale at any time if it is determined or suspected that there is any issue relating to the card data. The Customer bears full and exclusive responsibility for the correct entry and completion of their card data in the payment system.

6. Delivery Details

6.1 Products purchased by the Customer through the E-Shop shall be delivered by a courier company, regardless of the total weight or volume of the Products purchased. The Distributor reserves the right to modify its product delivery policy at any time, informing the Customer prior to the conclusion of each contract and only for future contracts.

6.2 Products may be delivered only within Cyprus, in areas controlled by the Republic, as delivery of Products abroad or to areas not under the effective control of the Republic is not possible.

6.3 The Customer does not pay any delivery costs. The Distributor reserves the right to modify the delivery arrangements and terms for Products, including by adding delivery charges, provided that the Customer is informed prior to the conclusion of the contract and only for future contracts.

6.4 Following delivery of the Product to the courier company by the Distributor, shipment shall be scheduled and the Product shall be dispatched within the timeframe specified by the courier company, depending on the delivery address. It should be noted that the delivery date of Products may change. In such case, the Distributor shall make reasonable efforts to contact the Customer in order to provide the relevant information.

6.5 The Distributor bears no responsibility in the event that the courier company’s employee appears within the applicable delivery timeframe but is unable to deliver the Product due to the Customer’s absence.

In such case, the courier company’s employee shall leave a delivery notice at the indicated delivery address and the Customer shall be informed (by telephone and/or via email, or Viber, or SMS) by the Distributor regarding the unsuccessful completion of the order.

6.6 SPECIAL CONDITION FOR THE SALE AND DELIVERY OF PRODUCTS

In all cases, the Customer must be physically present for the delivery of the Products and must accept the identification and/or age verification, demonstrating that the Customer’s identity is the same as that of the User who submitted the order, as set out in Article 2.3 above.

Failing this, the courier company, acting as an agent of the Distributor, may refuse delivery of the Product, which shall be returned to the Distributor, and the sales contract shall be automatically cancelled ex tunc, given that identification and age verification constitute mandatory prerequisites for Product delivery, without the establishment of which the sale would never have been completed (legal basis of the transaction).

6.7 Release of the Distributor from Liability Regarding Delivery Arrangements

The Distributor cannot guarantee the proper and timely delivery of Products to the Customer when delivery is carried out by a courier company (and therefore delivery times may vary).

6.8 If delivery is required to take place by or within a specific deadline, the Distributor emphasises to its Customers that this must be stated in the field where the Customer may submit comments regarding their order (Article 3.3(c) above). However, the Distributor is not obliged to deliver within such timeframe and the order confirmation does not constitute proof of acceptance of such a request.

6.9 The Distributor reserves the right to make any modifications to the above delivery arrangements at any time, without penalties and without prior notice, informing the Customer of the applicable arrangements at the time of order submission (which shall apply to future transactions). It is understood that the Distributor reserves the right to replace the cooperating courier company at any time.

7. Withdrawal (exclusively for natural persons acting as consumer‑Customers)

7.1 Statutory Right of Withdrawal

a) Given that the Customer is a natural person acting solely as a consumer‑Customer, the Customer may withdraw from the present contract without providing any reason, subject to the conditions of Article 7.3 below, by notifying PHILIP MORRIS, which shall thereafter inform the Distributor accordingly, within fourteen (14) days:

from the moment the Customer finalises the order and, as a result, receives the invoice, or

in the case of a contract relating to a series of Products ordered by the consumer‑Customer in a single order but delivered separately: from the moment the Customer finalises the order and, as a result, receives the invoice.

In order to exercise the right of withdrawal, Customers shall notify PHILIP MORRIS, which shall thereafter inform the Distributor accordingly, by any reasonable means of their decision to withdraw from the present contract within fourteen (14) days, through a clear declaration of withdrawal, indicatively as follows:

by letter sent by post or courier company

by telephone at 800 088 03

by email at contact.cy@iqos.com

by completing all required details in the contact form at the following link:
https://cy.iqos.com/en/contact-us

PHILIP MORRIS shall contact the Customer on behalf of the Distributor within a reasonable period in order to arrange the return of the Product. PHILIP MORRIS shall then, in turn, inform the Distributor so that the necessary actions may be taken.

However, in accordance with the law, the consumer‑Customer bears the obligation to prove that the right of withdrawal has been exercised.

In order for the Customer to comply with the withdrawal deadline and for the withdrawal to be lawful, the Customer must notify PHILIP MORRIS as described above within fourteen (14) days and must return the Product within fourteen (14) days from the notification to the supplier regarding the exercise of the right of withdrawal, in its original packaging and in the same condition as received.

7.2 Right to Return Products

The Distributor shall accept the return of a Product, provided that the Product is returned within fourteen (14) days from the moment the Customer receives the order and, as a result, receives the invoice.

In any case, for the return to be accepted as described above, it is sufficient that the invoice issuance date falls within the fourteen (14)‑day period.

7.3 Customer Obligations for the Return of the Product within the Framework of Withdrawal

a) The Customer must personally visit an IQOS Store within the deadline specified above.

Only by way of exception, and exclusively in cases of objective impossibility of the Customer’s physical presence at the store, may the attendance of a third person (representative) on their behalf be permitted, following prior, express and written notification to and approval by PHILIP MORRIS, as well as provision of the full details of such representative.

In every such case, the representative must have reached the legal age limit of eighteen (18) years. PHILIP MORRIS reserves the right, at its absolute discretion, to reject this exception and to require the physical presence of the Customer themselves.

b) The Customer is liable for any reduction in the value of the Products resulting from handling of the Products in a manner other than what was necessary to determine their nature, characteristics and functioning.

It is noted that, in order to determine the nature, characteristics and functioning of the Products purchased, the Customer must handle and examine them in exactly the same manner as would be permitted in a store, and no more.

c) In order for a return to be accepted, the Product sent by the Customer to be delivered to the Distributor must cumulatively:

be in the condition in which it was at the time of receipt,

if its original packaging has been opened, the packaging must be intact, without damage or tears, and must be returned together with the Product,

be complete,

be accompanied by all documents that accompanied the Product.

If the Product is not accompanied by its documents, the Distributor will not be able to identify the Product with a specific order.

7.4 Consequences of Withdrawal and Refund

If the Customer withdraws from this contract pursuant to Article 7.1 or returns the Product pursuant to the additional right of return in accordance with Article 8.2 (and provided that all conditions set out in Article 8.3(d) are met), the Distributor shall refund to the Customer all amounts received from them (subject to any reduction in value), without undue delay.

If the order concerned multiple Products and only part of them is returned, or only part meets the conditions set out in Article 7.3(d), it is understood that the refunded amount shall correspond proportionately to the Products returned.

b) The Customer expressly agrees that the Distributor shall refund the amount by bank transfer to the account used for the purchase of the Product.

8. Products with Actual Defects or Lack of Agreed Characteristics

8.1 The Distributor shall make every reasonable effort to deliver to the Customer the Product ordered, which shall bear the agreed characteristics and be free from actual defects. However, in the unlikely event that the Customer receives a defective Product or if any other issue arises (other than unjustified withdrawal, see applicable Article 7 above, provided that it concerns a consumer and falls within the deadline referred to therein), the Customer must immediately contact PHILIP MORRIS by telephone at 800 088 03 or send an email to contact.cy@iqos.com, in order for the matter to be resolved. PHILIP MORRIS shall then, in turn, inform the Distributor so that the necessary actions may be taken.

8.2 If the Product is indeed defective or lacks the agreed characteristics, and provided that the Customer notifies PHILIP MORRIS within the period stipulated by the warranty and/or by law, then, in such case, PHILIP MORRIS shall agree with the Customer on the manner in which the Product may be repaired by the Distributor or possibly replaced with another Product, unless such action is impossible or would require disproportionate costs. In any case of liability of the Distributor for an actual defect or lack of an agreed characteristic, the Customer, in addition to the above right, is also entitled to request a reduction in the price or to terminate the contract, unless the defect is a minor actual defect.

9. Warranties

9.1 The Products are covered by a statutory warranty, which constitutes an obligation of the Distributor.

9.2 In addition to the statutory warranty, the Distributor reserves the right to provide a commercial warranty, at its absolute discretion.

9.3 In any case, during the validity of any warranty, in accordance with the terms, the Customer must present proof of purchase of the Product. Otherwise, the warranty cannot be granted. It is noted that the duration of the warranty is proven exclusively by the date shown on the purchase receipt of the Product. More information regarding the warranty of the Products can be found here.

9.4 It is clarified that the AC power adaptor and the USB stick are covered by a one‑year warranty. It is also clarified that the charging cable and accessories are not covered by warranty.

10. After‑Sales Customer Support Services

PHILIP MORRIS and the Distributor shall make every possible effort to fully satisfy the Customer. In the event that any issue arises in relation to the Products after their sale, the Customer may call the telephone number 800 088 03, which operates Monday to Friday between 09:00–21:00 and Saturday 10:00–18:00.

11. Limitation of Liability of PHILIP MORRIS

11.1 All content of the Website and the E-Shop is provided “as is”, without any representation or other warranty regarding its accuracy or suitability for the use or purpose for which the Products sold are intended. Accordingly, access to the Website is undertaken solely at the visitor’s own responsibility. Beyond what is expressly stated in these Terms, and to the maximum extent permitted by law, PHILIP MORRIS assumes no obligation or warranty that it has not expressly undertaken.

11.2 Liability Arising from the Sale

The Distributor bears responsibility for the fulfilment of the sale, as provided for in the present contract and in the legislation governing distance contracts and consumer protection. The Distributor shall not be liable for any direct, indirect, special, incidental or consequential damages suffered by the purchaser, or for any loss of profit, or for damage to the purchaser’s reputation, or for the cost of providing substitute products or services, arising from or related to sales agreements concluded through this E-Shop, or from the use, inability to use, operation or defects of this Website.

The Distributor shall also not be liable where the Customer is entitled to a refund of part or all of the purchase price due to delays on the part of cooperating payment service providers in executing the relevant instruction duly issued by the Distributor.

11.3 PHILIP MORRIS bears no liability for any loss or damage that may be caused by an attack including denial‑of‑service attacks, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material, due to the use of this Website or the downloading of any material posted on this Website or on any website linked to it.

11.4 PHILIP MORRIS and its partners (including the Distributor) make every reasonable effort, within the framework of technological audits regularly conducted by them, to ensure that services, content and transactions are performed smoothly and uninterruptedly and that the highest level of security is maintained.

However, PHILIP MORRIS and its partners (including the Distributor) bear no liability in the event that, for any reason whatsoever, including negligence, the operation of the E-Shop is suspended, access thereto becomes difficult and/or impossible, and/or if, despite the security measures applied, viruses or other harmful software are detected and transmitted to users’/visitors’ terminals, or if unauthorised third parties intervene in any way in the content and operation of the E-Shop, making its use difficult, causing malfunctions, or intercepting details relating to users’ personal data.

PHILIP MORRIS and its partners (including the Distributor) also bear no liability in the event of suspension of access to the E-Shop for reasons beyond their control, as well as for reasons due to technical or other network failure, force majeure, or unforeseen circumstances.

11.5 PHILIP MORRIS exercises due diligence so that the photographs of the Products displayed in the E-Shop, as well as any videos published therein, depict the actual condition of the Products, to the extent possible. However, in all cases, the Customer accepts that the Products shown in photographs and videos may differ from the actual condition, form, size, colour and overall appearance of the Products sold through the E-Shop.

PHILIP MORRIS bears no liability for any deviation between the photographic or video depiction of a Product and its actual appearance. PHILIP MORRIS does not guarantee the accuracy or reliability of any information or content relating to any Products, software or advertisements included in the E-Shop, nor of third‑party content to which the Customer is directed via hyperlinks or to which access is provided through the E-Shop.

11.6 Liability for Any Other Damage (Other than the Sale)

In any case, for any other damage suffered by the Customer as a result of use of or navigation in the E-Shop, PHILIP MORRIS disclaims all liability for incidental, potential or indirect damages or loss of profits, including lost profits, loss of data, business interruption, damage to reputation or name, cost of purchasing substitute products, or any other damage whatsoever, regardless of its nature, that may arise from the use of the Websites and/or its Applications or their content, or from the inability to use such Websites/Applications, the inability to participate in any process or offer, and/or the inability to purchase or dispatch any item or product related to the Websites or Applications, whether or not such damages were foreseeable and whether they arise in contract, in the execution of a purchase, from Products displayed in the E-Shop, due to tort or negligence, under applicable law or otherwise.

In any event, however, and provided that any damage is attributable to PHILIP MORRIS’ proven fault, PHILIP MORRIS shall be liable only for compensation of any actual damage suffered, which is demonstrably and directly related to the event that caused the damage and the unfair act or omission. In the case of negligence, any damage shall be limited to the amount of one thousand euros (€1,000).

Accordingly, all limitations of liability contained in these Terms of Use apply, which are acknowledged and accepted in their entirety by the Customer of the Website as valid and consistent with good faith and commercial practices.

11.7 The Customer uses the E-Shop and accesses published content at their own initiative and at their own exclusive responsibility, fully aware that the E-Shop contains Products as described in Article 1.1 and is addressed to adult users of tobacco or nicotine products.

The Customer agrees to indemnify, defend and hold harmless PHILIP MORRIS, the companies of the Philip Morris International Group, their directors, officers, employees, advisers, representatives and partners, against any and all third‑party claims, liability, damage and/or expenses arising as a result of, or in the event of, unfair, unlawful or non‑compliant use of the Website by the User or as a result of the User’s unfair breach of any of the Terms of Use.

In any case, the User must immediately inform PHILIP MORRIS at contact.cy@iqos.com if the User becomes aware of, or has reasonable suspicions or indications that, the Website has been used unlawfully or non‑compliantly by the User (even due to the User’s negligence) or by any other person, so that PHILIP MORRIS may take the necessary measures to limit any damage.

12. Access permission, Access and Use of the E-Shop

12.1 The E-Shop is addressed to Customers who have created a User Account and cumulatively meet the requirements of Article 1.1 above. The Customer is granted a non‑exclusive licence to access and make personal use of the E-Shop, for the purposes described in detail in these Terms and Conditions.

This licence does not, under any circumstances, constitute a licence to undertake or modify the E-Shop or any part thereof, which may be permitted only with the prior written consent of PHILIP MORRIS.

The access licence granted to the Customer does not permit resale or commercial use, reproduction, duplication, copying, transmission, disclosure, commercial exploitation, modification, sublicensing, or exploitation in any manner whatsoever of the E-Shop or its content; any collection or use of product listings, descriptions or photographs; any derivative use of the E-Shop or its content; any retrieval or copying of account information for the benefit of a merchant; or any use of data‑extraction tools, robots or similar data collection and extraction tools. Any use or exploitation of the E-Shop and its content for professional or commercial purposes is prohibited. Furthermore, all trade names appearing in the E-Shop are duly protected by law.

12.2 Use of the E-Shop is permitted only on the condition that the Customer acts fairly and lawfully and refrains from any action that may cause damage to the reputation of PHILIP MORRIS or from any unlawful exploitation thereof. The Customer is also prohibited from creating any link implying any kind of relationship between the Customer or a third party and PHILIP MORRIS, or approval or endorsement by PHILIP MORRIS, where no such relationship exists. Framing of the E-Shop within any other website is not permitted and, in any case, the Customer is prohibited from creating links to any part of the Website other than the home page.

PHILIP MORRIS reserves the right to revoke linking permission without justification, without penalties and without prior notice to the Customer.

12.3 Customers are prohibited from using frames or framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of the PHILIP MORRIS Website, its affiliated companies or companies of the Philip Morris Group, without prior written consent.

Customers may not use “meta‑tags” or any other “hidden text” making use of the trade names or trademarks of PHILIP MORRIS, its affiliated companies or companies of the Philip Morris Group, without prior written consent. In the event of unauthorised use, the licence granted by PHILIP MORRIS shall cease to apply.

12.4 It is expressly noted that interference with the operation of the Elec Online tronic Store and the replacement or modification of its content (images, photographs, texts, etc.) are prohibited.

The dissemination or facilitation of criminal offences in any manner, the transmission of viruses, trojans, worms, logic bombs, and any action which, in general, may lead to unacceptable or excessive burden on the infrastructure or operation of the E-Shop are prohibited. Users must comply with confidentiality obligations and must refrain from using the E-Shop in a vulgar, offensive, unlawful or obscene manner.

12.5 Furthermore, the Customer is not permitted to destroy data, cause disturbance to other Users, infringe the property rights of third parties, send unsolicited advertising or promotional material (“spam”), or attempt to affect the performance or functionality of any functions of the E-Shop or any functions accessed through it. A Customer acting in the manner described above may be liable for a criminal offence. PHILIP MORRIS informs its Customers that it shall notify the competent authorities of any such violation that may arise and shall provide any data requested in accordance with legal requirements.

12.6 The Customer uses the E-Shop at their own full and exclusive responsibility. The Customer’s connection to the E-Shop is made under these Terms and Conditions, using the Customer’s own means and through service providers selected by the Customer.

12.7 The E-Shop may be linked, via hyperlinks, to other websites which are not related to PHILIP MORRIS and whose content is not controlled by PHILIP MORRIS (“Linked Websites”).

PHILIP MORRIS does not guarantee that content published on Linked Websites is correct, lawful, complete, up‑to‑date, true, accurate or of good quality, and bears no liability for such content or for any loss or damage arising as a result or on the occasion of its use, or as a result or on the occasion of the sale of Products through such Linked Websites.

Similarly, PHILIP MORRIS cannot control the collection and processing of Users’ personal data by Linked Websites and therefore bears no responsibility for such collection and processing. When the Customer uses Linked Websites, the respective terms and conditions and data protection policies of each website apply accordingly.

In relation to any issue that may arise, indicatively with regard to the content or use of a Linked Website, the User is invited to contact directly the owner or administrator of each Linked Website. The Distributor in no case adopts or accepts the content or services of the Linked Websites to which the User is directed via hyperlinks.

13. Intellectual Property, Software, Content and Trademarks

13.1 The intellectual property rights relating to the software and the content of the E-Shop belong either to PHILIP MORRIS, or to affiliated companies, or to companies of the Philip Morris Group, or to lawful right holders, and are protected by the applicable intellectual property legislation.

The Customer has no licence or consent to use, in any manner whatsoever, the trademarks appearing in the E-Shop, or trademarks belonging to third‑party legal entities (manufacturers of the Products offered for sale by PHILIP MORRIS partners). Furthermore, all trade names appearing in the E-Shop are duly protected by law.

13.2 The display and presentation of the content of the E-Shop may not be considered as a transfer and/or grant of a licence and/or right of use thereof. The Customer may store, print and view the available content exclusively for personal use.

The publication, management, sale, distribution, copying in whole or in part, transfer, modification, storage, republication, alteration or reproduction in any other manner, the creation of copies in any form, or the exploitation of the E-Shop in any other manner or of any part of the content or copies of content appearing in the E-Shop for any commercial purpose, without the written consent of PHILIP MORRIS, is prohibited.

Furthermore, Users are not permitted to modify, translate, decompile, reverse‑engineer or create derivative works using any software or accompanying documentation provided by PHILIP MORRIS or its licensors.

13.3 Customers are prohibited from using frames or framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of the E-Shop and its affiliated companies, without the prior written consent of PHILIP MORRIS.

Customers may not use “meta‑tags” or any other “hidden text” making use of the trade names or trademarks of PHILIP MORRIS or its affiliated companies without its written consent.

The Customer is not permitted to extract and/or reuse parts of the content of the E-Shop without the written consent of PHILIP MORRIS. Furthermore, the Customer is not permitted to use data‑extraction tools, robots or similar data collection and extraction tools for the purpose of extracting any content (whether once or repeatedly) or to reuse any substantial part of the E-Shop.

14. Applicable Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Cyprus. By accepting these Terms and Conditions, the Customer, PHILIP MORRIS and the Distributor agree to submit to the exclusive jurisdiction of the courts of Nicosia, Cyprus.

15. Final Provisions

15.1 The above Terms and Conditions jointly bind the parties (the Distributor and the Customers) and constitute, in their entirety, the complete contractual understanding between the parties, prevailing over any prior or current agreements between the Customer and the Distributor.

The information referred to in the E-Shop forms an integral part of the agreement and may not be modified without the express agreement of the contracting parties (e.g. express agreement via the exchange of electronic messages between PHILIP MORRIS, the Distributor and the Customer).

15.2 If any term of the contract is held to be invalid, unlawful or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or invalidated in any way. The term shall be construed accordingly. Otherwise, the parties agree that the term shall be corrected and interpreted in a manner that approximates the original meaning of the term / secondary term to the greatest extent possible in accordance with the law.

15.3 Any delay by the parties in exercising some or all of the rights arising from these Terms does not constitute a weakening or waiver of such right, which may be exercised at any time at a later stage, at the reasonable discretion of its holder.

15.4 The headings included in these Terms and Conditions are designated exclusively for reference purposes and do not affect their meaning or interpretation.

15.5 Alternative Dispute Resolution

In accordance with Directive 2013/11/EU, which has been transposed into the legislation of the Republic of Cyprus by Law 85(I)/2017, provision is made for the option of online dispute resolution for consumer disputes, through the procedure of Alternative Dispute Resolution (ADR), throughout the European Union.

If the Customer has the status of a consumer (i.e. a natural person not acting in a professional capacity) and has any issue with a purchase made from the E-Shop of PHILIP MORRIS, the Customer may initiate the ADR procedure through the EU single online dispute resolution platform (ODR platform), which enables consumers and suppliers to submit disputes arising from online purchases to an electronic dispute resolution process.

A list of approved ADR bodies is available on the website of the Consumer Protection Authority.

It should be noted that a necessary precondition for consumers to resort to the Alternative Dispute Resolution procedure is that they have previously notified their issue by email to contact.cy@iqos.com, requesting a solution.

In accordance with the law, the ADR procedure is not binding on the parties, who may withdraw from it at any time. The consumer may contact the above‑mentioned authority in order to seek guidance regarding the entire process of submission and handling of their complaint. For more information regarding alternative dispute resolution, visit the relevant website.

PART C: TERMS AND CONDITIONS FOR CUSTOMER SERVICE THROUGH COMMUNICATION CHANNELS

1. General

Customer Service

1.1 PHILIP MORRIS CYPRUS LTD, having its registered office at Fotis Pitta 4, 1065, Nicosia, Cyprus, with registration number HE420512 (hereinafter “PHILIP MORRIS”), within the framework of its obligation to provide mechanisms for the support and service of its consumers/customers and in order to offer the best possible service, provides you with the possibility to communicate with it through its communication channels.

1.2 The communication channels are staffed by IQOS customer service representatives during customer service hours (Monday–Friday from 09:00 to 21:00 and Saturday from 10:00 to 18:00) for the purpose of informing and assisting you in relation to Philip Morris International products lawfully imported and distributed in the Cypriot market, namely tobacco and/or nicotine products, such as, indicatively, new smoke‑free tobacco products, electronic cigarettes (electronic devices and consumables), and other related products, as well as add‑ons and accessories (hereinafter the “Products” or the “Product”), provided that you are a Product user over eighteen (18) years of age and reside in Cyprus (the “User”).

It is emphasised that PHILIP MORRIS takes the measures referred to in Article 3 of these Terms and Conditions in order to verify that you fall within the definition of a User.

Communication Channels

1.3 The term “communication channels” includes communication via PHILIP MORRIS’ Facebook page (IQOS Cyprus), Live Chat through IQOS.com, via Viber at IQOS Support Cyprus, or via any social media platform (page/account/profile) on which PHILIP MORRIS maintains an account.

1.4 Communication with PHILIP MORRIS through the communication channels is governed by these Terms and Conditions, which you are invited to read carefully and which you are required to accept prior to using the Service, as defined in Article 2 below.

Other Means of Communication

1.5 Alternatively, you may also seek assistance through the various IQOS customer service channels, namely by telephone via the Call Center at 800 088 03 (free of charge), Monday–Friday from 09:00 to 21:00 and Saturday from 10:00 to 18:00, by sending an email to contact.cy@iqos.com, and/or at IQOS Stores, or by contacting authorised partners.

2. The Service

2.1 You may contact us by sending a message through the communication channels. The response you will receive from PHILIP MORRIS will always take the form of personal communication with you, as the purpose is to provide you with personal assistance (the “Service”).

2.2 Communication is conducted in the Greek and/or English language, depending on your preference, and is addressed exclusively to Users.

2.3 It is emphasised that communication takes place only following your own initiative to contact PHILIP MORRIS and in no case on the initiative of PHILIP MORRIS.

2.4 The Service operates Monday–Friday from 09:00 to 21:00 and Saturday from 10:00 to 18:00.

2.5 PHILIP MORRIS shall make every possible effort to respond to your communication requests as promptly as possible. In individual cases, a certain waiting time may be required and/or you may be informed that we will revert with additional information in a subsequent communication with you.

2.6 PHILIP MORRIS reserves the right not to respond to any inquiry or communication which, at its discretion, contravenes these Terms and Conditions, is unlawful or offensive (indicatively, abusive, defamatory, etc.), or does not concern information and support related to the Products.

2.7 PHILIP MORRIS provides no guarantee as to the availability of the Service, which it may modify and/or discontinue at its absolute discretion, and bears no liability for any loss or damage that may arise to a User or any third party as a result of, or in connection with, any delay or failure to respond.

2.8 PHILIP MORRIS bears no liability in the event that, for any reason whatsoever, social media platforms cease operation or the pages/accounts/profiles it maintains thereon are discontinued, or access to social media platforms is interrupted for any reason, thereby rendering response to a User’s communication request impossible.

3. Users

3.1 PHILIP MORRIS addresses the Service exclusively to Users, namely adult Product users over eighteen (18) years of age who reside in Cyprus.

3.2 Within the framework of compliance with its legal obligations, PHILIP MORRIS takes measures to verify whether you fall within the definition of a User. For example:

(a) Where PHILIP MORRIS receives communication via social media and the person who sent the communication has declared, upon registration on the social media platform, a date of birth indicating that they are a minor, such person shall be excluded from using the Service.
(b) Upon first communication with PHILIP MORRIS, you will be asked to confirm that you are an adult Product user and reside in Cyprus.

3.3 In the context of communication via social media, each User has the obligation, during the provision of the Service:

(a) to keep accurate, correct and up‑to‑date the account details on the social media platform used;
(b) to protect their password and not allow third parties to access the social media account they maintain, in order to prevent any unauthorised access and use.

4. Exclusive Purpose of Communication – Important Legal Notice

4.1 Any communication with you shall take place exclusively and solely following your own communication/request for customer service and shall constitute targeted communication with you exclusively for these purposes.

4.2 The information you receive through your communication with PHILIP MORRIS in the context of the provision of the Service does not constitute (and is not intended to constitute) a suggestion or inducement to purchase a Product, nor advice relating to health matters or otherwise.

4.3 The exclusive purpose of such communication and the provision of the Service is the servicing of Users, guidance on Product safety and use (in accordance with legal obligations), after‑sales support for any commercial matter including warranty issues, and the handling of any related complaints.

4.4 The communication channels are provided “as is”, and PHILIP MORRIS provides no express or implied representations or warranties of any kind in relation thereto.

5. Posts on PHILIP MORRIS’ Social Media by Third Parties

5.1 You are solely responsible for the content of the posts you publish, where such posting is permitted, and for the questions/comments you submit, and you are required to comply with applicable legislation, as well as with these Terms and Conditions.

5.2 It is noted that PHILIP MORRIS does not control, influence or bear responsibility for any posts/publications of Users or third parties on the social media platforms it maintains. Each User or third party who becomes aware of such comments evaluates the information contained therein and makes use of it at their own exclusive responsibility, as PHILIP MORRIS bears no responsibility whatsoever regarding the truthfulness, accuracy or correctness of comments made by Users or third parties.

5.3 PHILIP MORRIS bears no responsibility for any loss or damage that may be caused to a User or any third party as a result of, or in connection with, reliance on comments posted by a User on a page/account/profile/group of a social media platform. The User or any third party bears full and exclusive responsibility for any loss or damage suffered by PHILIP MORRIS as a result of false, inaccurate or non‑updated information that they have posted or published.

5.4 It is expressly clarified that posts/publications of Users or third parties do not represent the views of Philip Morris International or of PHILIP MORRIS.

5.5 Furthermore, PHILIP MORRIS bears no responsibility for any content or links shared by Users or third parties. Each User must refrain from and/or take reasonable measures to prevent the dissemination of data on PHILIP MORRIS’ social media platforms.

It is noted that PHILIP MORRIS is not technically or organisationally able to fully restrict and/or control such dissemination or re‑dissemination of information to third parties carried out by Users and/or by the systems of the social media platforms themselves. It is the obligation of each User, in the event that such dissemination takes place in breach of the above, to ensure that the persons who acquire access thereto are adult users of the Products.

5.6 PHILIP MORRIS has the right (but not the obligation) to remove, at any time and at its discretion, any post/comment that contains (indicatively and not limitatively): violation of any legislation; abusive, defamatory, false, inaccurate, misleading or harmful material; infringements of intellectual property rights; violations of third‑party personal data; spam; files containing viruses that could harm the operation of devices; attacks against specific groups; or any remarks aimed at harassing, threatening or abusing an individual; commercial offers or promotion of products competing with the Products; advertising or promotion of tobacco and/or nicotine products, including electronic cigarettes.

5.7 PHILIP MORRIS furthermore reserves the right to prohibit access to pages/profiles/groups and content it maintains on social media and/or to delete any individual whom it becomes aware of, either directly or following a third‑party complaint (Notice and Take‑Down Process), as engaging in the above conduct.

5.8 PHILIP MORRIS may from time to time post content on its social media platforms relating to news and information concerning it and in particular in relation to PHILIP MORRIS’ business activity, public relations, information regarding business collaborations, research results and statistical data, etc.

5.9 In any case, such information is provided solely for your general information and should not be construed as specialised advice or an inducement to purchase a specific product, as such content does not in any way constitute promotion or advertising of Products.

5.10 PHILIP MORRIS bears no responsibility for any loss or damage that may be caused to a User or third party as a result of, or in connection with, information obtained from pages/accounts/profiles of social media platforms maintained by PHILIP MORRIS or posted thereon.

6. Privacy Notice

Please read the Privacy Notice, which explains how PHILIP MORRIS uses and protects your personal data here:
https://www.pmiprivacy.com/global/en/consumer/

7. Intellectual Property

7.1 Unless otherwise specified, PHILIP MORRIS is the owner or licensee of all intellectual property rights and material contained in its communication channels, and all rights are reserved.

7.2 The display and presentation of such content shall not be construed as a transfer and/or grant of a licence and/or right of use thereof. Both Users and any third party are prohibited from publishing, managing, distributing, copying in whole or in part, transferring, modifying, storing, republishing, altering or otherwise reproducing, in any form whatsoever, any part of the content or copies of content appearing on PHILIP MORRIS’ communication channels.

7.3 Modification, translation, decompilation, reverse engineering or creation of derivative works using any material of PHILIP MORRIS is also prohibited.

7.4 The trademarks appearing on PHILIP MORRIS’ communication channels belong either to PHILIP MORRIS or to companies of the Philip Morris International Group. Neither the User nor any third party holds or acquires any licence or consent, in any manner whatsoever, to use PHILIP MORRIS’ trademarks or trademarks belonging to companies of the Philip Morris International Group without PHILIP MORRIS’ specific prior written consent.

8. Use by Minors

Use of the communication channels by persons under the age of eighteen (18) years is strictly prohibited.

9. Links to Other Websites

9.1 The communication channels may direct you to other websites which are managed by other parties, members of the Philip Morris International Group other than PHILIP MORRIS.

9.2 Please ensure that you read the terms of use and privacy policies of any websites you may visit.

9.3 PHILIP MORRIS does not control the nature or content of such websites, bears no responsibility for, and accepts no liability in relation to any information or opinion contained on any third‑party website. The inclusion of links to websites does not constitute endorsement of the content of such websites or any association with them.

10. Miscellaneous Provisions

10.1 If any provision of these Terms and Conditions is declared unlawful, invalid or unenforceable, it shall be severed from these Terms and Conditions, which shall otherwise remain in full force and effect.

10.2 These Terms and Conditions constitute the entire agreement between PHILIP MORRIS and you regarding the use of the communication channels and supersede all prior agreements and understandings relating thereto.

10.3 Any delay in exercising any right or tolerance of any act or omission (even if repeated) does not constitute a waiver by PHILIP MORRIS of its right to exercise such right at a later time.

10.4 PHILIP MORRIS may amend these Terms and Conditions, and the new Terms and Conditions shall apply upon their posting on the communication channels.

11. Applicable Law and Jurisdiction

11.1 These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Cyprus. Any dispute in relation thereto shall fall under the exclusive jurisdiction of the District Court of Nicosia.

PART D: PRIVACY NOTICE

Read the full Privacy Notice here:
https://www.pmiprivacy.com/global/en/consumer/

PART E: DATA ACT NOTICE

Last updated: July 2025

Information about IQOS devices as connected products pursuant to the EU Regulation 2023/2854 of the European Parliament and of the Council of 13 December 2023 (the “EU Data Act”)

Device Data
The types of data that IQOS are capable of generating during their lifecycle (“Device Data”) are the following:
• Product technical data, which may include technical information for example regarding battery use, error readings, heating duration and the number of times you clean your device;
• Device usage data, which may include information related to the use of consumables (e.g. TEREA, FIIT, Delia, and any other consumable that may be released in the Cypriot market) for example, the number of puffs you take, the number of experiences and the duration of these events.

The volume of Device Data that IQOS devices are capable of generating may vary based on various factors which include data types, type of events recorded (e.g., errors; heating experience), and device memory. For example, it is estimated that IQOS devices may generate approximately 140 bytes of data per heating experience.

Device Data that IQOS devices are capable of generating is stored on device only and is only transferred to our servers if you choose to share it with us. The duration of retention is outlined in our Privacy Notice (see section “How long will information about you be kept?”).

Device Data may be organized in formats like Microsoft Excel and made available to you, upon your request, if you choose to share your Device Data through, for example, the IQOS app (for IQOS devices only and only available in selected countries) or during after-sales services (such as firmware updates). If you choose not to share Device Data with us, you will not be able to receive any Device Data that you request.

How to contact us
If you wish to request access, retrieval or erasure of your Device Data, please submit your request using one of the following contact methods:
• Call Center: 8000 8803
• Email: contact.cy@iqos.com

Information about Lil devices as connected products pursuant to the EU Regulation 2023/2854 of the European Parliament and of the Council of 13 December 2023.

Lil devices
The data that Lil devices are capable of generating during their lifecycle includes, for example, the number of experiences and the duration of each experience (“Device Data”). Such Device Data is stored only on-device and it is not “readily available” to PMI or any third parties. Lil devices do not provide such data to be stored or transmitted outside the device itself.