Care you can
count on

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First steps with IQOS

Learning to use IQOS is easy. Learn how to use and charge your IQOS, and find quick tips

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FAQs

Find a response to your most common questions.

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Self-diagnose your IQOS

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS device.

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Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

* Terms and conditions apply.

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IQOS Warranty

We design and build IQOS with care. Every IQOS device comes with a 1-year IQOS warranty.*

International assistance

Get support on holiday or a business trip. We're only ever just a call away.

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IQOS App

Unlock the full potential of your device’s smart features, personalize your experience, find support and perform firmware upgrades, in just one place.

Got a question? Find the answer in our FAQs.

Something we haven’t covered?
There are several ways you can reach us.