Care you can
count on

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First steps with IQOS

Learning to use IQOS is easy. Learn how to use and charge your IQOS, and find quick tips

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FAQs

Find a response to your most common questions.

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Self-diagnose your IQOS

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS device.

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Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

* Terms and conditions apply.

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Rapid replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device. With a phone call or a visit to an IQOS store or a partner retail point of sale you will receive a new device, immediately. Call 8000 8803 and find the spot closest to you!

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International assistance

Get support on holiday or a business trip. We're only ever just a call away.

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IQOS App

Unlock the full potential of your device’s smart features, personalize your experience, find support and perform firmware upgrades, in just one place.

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Got a question? Find the answer in our FAQs.

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