The most advanced IQOS device.
- NewIQOS ILUMA i
Familiar design. Enhanced experience.
- NewIQOS ILUMA i ONE
Pocket size. All-in-one design.
Familiar and enhanced.
For IQOS ILUMA series.
Buy the devices
For lil SOLID Ez & lil SOLID
Buy accessories for lil SOLID Ez
The pod-vape
Explore all pods variants
Disposable e-cig
- Discover IQOS
What is IQOS?
- IQOS heated tobacco
Real tobacco, real progress
IQOS Warranty
Our promise: Expert care and a convenient service experience.
IQOS warranty has got you covered
We design and build IQOS with care. Every IQOS device comes with a 1-year IQOS warranty*
What's covered:
Device malfunction: We'll fix factory faults occurring during the warranty period.
Faulty components: We'll replace defective parts or materials.
Your remaining warranty will be transferred if you upgrade or gift your IQOS to another adult user.
What's not covered
Normal wear and tear, such as scratches and dents, etc.
Accidental damage on your part.
Theft or loss of your IQOS device.
Support for non-genuine parts.
Note: The full list and details of items not covered under IQOS warranty are in the downloadable user documents below.
*IQOS manufacturer warranty and support programmes are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.
*IQOS manufacturer warranty and support programmes are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.
Device Registration Benefits
For the IQOS warranty coverage at no extra charge, simply register your IQOS device online.
Register your device to get:
1.Technical assistance through our communication channels or extensive network of physical service points. Services and capabilities may vary at each location.
2.Accidental Damage Coverage*
3.International Support**
4.Personalized device support
5.Continuous support through newsletters***
6.Free shipping for replacement parts
7.Fast shipping for replacement parts
* The Accidental Damage Service is offered for 2 years (upon purchase) ONLY for the ILUMA i Prime device and covers ONE (1) replacement per KIT [either for the IQOS Holder or the Pocket Charger, but not both].
** The International Support Service is offered for 2 years (upon purchase) ONLY for ILUMA i devices (ILUMA iONE/ ILUMA i/ ILUMA iPrime).
*** To receive communications from IQOS, you must have given your consent for personalized communication in your profile settings. You can change your preferences at any time at the bottom of this page.
2.Accidental Damage Coverage*
3.International Support**
4.Personalized device support
5.Continuous support through newsletters***
6.Free shipping for replacement parts
7.Fast shipping for replacement parts
* The Accidental Damage Service is offered for 2 years (upon purchase) ONLY for the ILUMA i Prime device and covers ONE (1) replacement per KIT [either for the IQOS Holder or the Pocket Charger, but not both].
** The International Support Service is offered for 2 years (upon purchase) ONLY for ILUMA i devices (ILUMA iONE/ ILUMA i/ ILUMA iPrime).
*** To receive communications from IQOS, you must have given your consent for personalized communication in your profile settings. You can change your preferences at any time at the bottom of this page.
Explore IQOS warranty by device.
Select your IQOS device model to view IQOS warranty terms and conditions and support services available.
Simple care tips for optimal device performance.
Explore our online resources for easy solutions to common device issues. A simple reset or firmware update may be all that's needed for optimal performance.
