IQOS Warranty

Our promise: Expert care and a convenient service experience.

IQOS warranty has got you covered

We design and build IQOS with care. Every IQOS device comes with a 1-year IQOS warranty*

What's covered:

Device malfunction: We'll fix factory faults occurring during the warranty period.

Faulty components: We'll replace defective parts or materials.

Your remaining warranty will be transferred if you upgrade or gift your IQOS to another adult user.

What's not covered

Normal wear and tear, such as scratches and dents, etc.

Accidental damage on your part.

Theft or loss of your IQOS device.

Support for non-genuine parts.

Note: The full list and details of items not covered under IQOS warranty are in the downloadable user documents below.

*IQOS manufacturer warranty and support programmes are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.

Device Registration Benefits

For the IQOS warranty coverage at no extra charge, simply register your IQOS device online.

1.Technical assistance through our communication channels or extensive network of physical service points. Services and capabilities may vary at each location.
2.Accidental Damage Coverage*
3.International Support**
4.Personalized device support
5.Continuous support through newsletters***
6.Free shipping for replacement parts
7.Fast shipping for replacement parts

* The Accidental Damage Service is offered for 2 years (upon purchase) ONLY for the ILUMA i Prime device and covers ONE (1) replacement per KIT [either for the IQOS Holder or the Pocket Charger, but not both].
** The International Support Service is offered for 2 years (upon purchase) ONLY for ILUMA i devices (ILUMA iONE/ ILUMA i/ ILUMA iPrime).
*** To receive communications from IQOS, you must have given your consent for personalized communication in your profile settings. You can change your preferences at any time at the bottom of this page.

Explore IQOS warranty by device.

Select your IQOS device model to view IQOS warranty terms and conditions and support services available.