BONDS by IQOS troubleshooting.

Solve device issues with our self-service tool, FAQs, and more.

Common issues with BONDS by IQOS.

Here’s a quick guide to help you fix common issues.
Charging issues
Resetting your device
Unusual lights & patterns
Tobacco sticks issues

Charging issues.

If your BONDS by IQOS device is not charging or charging too slowly:
- Check that you’re using a compatible AC power adaptor and charging cable.
- Avoid charging with a laptop or power bank.
- Ensure the USB ports of the device and accessories are clean. Blow gently to clear dust and contamination.


Note:
If the device is plugged in to charge while in cool down mode, the battery will not charge until it’s back within operating temperature range (0-40°C). Give it 4 minutes to cool down.
Close-up of a red BONDS by IQOS device connected to a USB-C charging cable.

How to reset your device.

Resetting your BONDS by IQOS can fix software glitches that cause it to slow down or malfunction.
To reset your BONDS by IQOS device:
1. Press the ON/OFF button continuously for 10 seconds and release.
2. The reset is confirmed when all lights turn back on, blink slowly twice, and ramp up to display the battery status.
Front view of a red BONDS by IQOS device showing the power button and indicator light.

Meaning of lights and patterns.

Lights show on BONDS by IQOS to alert you to an issue:

No lights: Turned off or battery depleted Yellow/orange light blinks 3 times: Battery is low.
Red blinking light: There’s either a device error, which a reset may fix, or the device is charging too slowly.
All lights blinking white 2 times: Device is outside of operating temperature range (0-40°C). Let it cool down or warm up.
Lights pulsing up and down: Device is in cool down mode (triggered after 3 consecutive sessions). Give it 4 minutes to cool.
Front view of a red BONDS by IQOS device.

ROUNDHEAT stick issues.

BONDS by IQOS is designed to be used only with ROUNDHEAT sticks. Correctly insert the stick up to the line (filter pointing outward), and avoid moving it during use.

If it’s difficult to insert the stick even though it’s in the right orientation, here’s what you can do:
1. Open the lid.
2. Press the button for 2 seconds to start pre-heating.
3. Wait 3-4 seconds.
4. Now gently insert the ROUNDHEAT stick.
Front view of a red BONDS by IQOS device showing the power button and indicator light.
Watch and learn.
Our video tutorials demonstrate your BONDS by IQOS features. You’ll see how your BONDS by IQOS works for intuitive use and get to know what it’s telling you at a glance.
BONDS by IQOS user document.
Our BONDS by IQOS user documents are designed to help you understand and properly use your specific model.
You’ll learn about:
    - Component names and functions.
    - Optimal storage and usage.
    - Safety warnings and instructions.
    - Warranty coverage.
Download BONDS by IQOS user document
Red BONDS by IQOS device displayed on a wooden surface.
FAQs
Η συσκευή BONDS by IQOS ενεργοποιείται όταν κρατήσεις πατημένο το κουμπί για 4 δευτερόλεπτα.
Αν η συσκευή δεν ενεργοποιείται όπως αναμένεται, η μπαταρία μπορεί να έχει εξαντληθεί. Σύνδεσέ τη για φόρτιση χρησιμοποιώντας συμβατό φορτιστή ρεύματος και καλώδιο φόρτισης, μέχρι τουλάχιστον 1 φωτεινή ένδειξη να παραμένει σταθερά λευκή (25%).
- You may be using your BONDS by IQOS device outside of the optimal operating temperature range (0-40°C). Give it time to cool down and use it indoors where it's cooler.
- You may have enjoyed 3 consecutive experiences and now your device needs 4 minutes to cool down. Cool down mode is triggered automatically after 3 back-to-back uses. During cool down mode, all lights ramp up and down twice.
- If the plastic around the USB port is overheating, there may be dust or contamination in the USB port of your device or charging cable. Gently blow from a distance to clear any dust or debris.
Here’s what the lights mean on BONDS by IQOS:

- Yellow/orange light blinking 3 times: The battery is low (less than 25% charged).
- Red light blinking: There’s a device error, which a reset may fix. Press the button continuously for 10 seconds to reset the device.
- Red light blinking while plugged in to charge: BONDS by IQOS is charging too slowly. Ensure you’re using compatible charging accessories and gently blow into the USB ports on all parts to clear any dust and debris.
The device may be turned off or the battery is fully depleted. Press the button for 4 seconds to turn it on or plug the device in to charge until at least 1 light stays solid white.

To ensure optimal charging:
- Ensure you’re using compatible and undamaged charging accessories
- Ensure the USB ports on all parts are clean.

Note:
- If the battery is fully depleted, it may take a few seconds for charging to start.
- Charging the device will automatically turn it on.
Here are some steps you can take:
1. Reset your device by pressing the ON/OFF button for 10 seconds (3 vibrations).
2. Start online troubleshooting for guided steps to quickly resolve device issues.
3. Read FAQs for answers to common device issues.
4. Visit an IQOS Store where our experts offer device cleaning, software updates, and other technical support. Find a store.
These products are not risk-free and provide nicotine, which is addictive. Only for use by adults.