Self-diagnose your IQOS ILUMA ONE

Broken TEREA tobacco stick inside.

With a sudden movement, while using the device, the TEREA tobacco stick may break, leaving a piece inside the heating chamber. Try using a toothpick to remove the part of the stick that remains in the device.

Why do I see the white lights progressively switching off during my experience?

This is the experience count down. When you feel another vibration and only one Light pulsing white, your IQOS experience is nearly over (30 sec or 2 puffs remaining). Slide to close the cap.


Press the IQOS ILUMA ONE button for 7 seconds, then release the button. All Status Lights will turn off, blink twice and turn on to confirm the reset.

The TEREA stick have lower aerosol quality

1. The IQOS ILUMA™ Holder only needs to detect the presence of a TEREA SMARTCORE STICK™ in order to start an experience. A used stick will not be able to generate any substantial aerosol.

2. Ensure the TEREA stick was inserted correctly as per the user guide instructions.

3. TEREA packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
IQOS ILUMA™ is used exclusively with TEREA™ tobacco sticks. The use of TEREA™ tobacco sticks in combination with previous generations of IQOS may cause damage to your IQOS ILUMA™ device. TEREA sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion.

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