Introducing IQOS app

Stay connected with IQOS

Designed around you.
Nobody knows you better than yourself. So we designed your IQOS experience to adapt to your needs.
Unique experiences.
You can customise your experience with your IQOS app, from manual or auto start heating, alerts, lighting and more*.
Care you can count on.
Services and support carefully designed to help you feel supported and confident at every step.
How your device and the IQOS app work together
Our apps allow you to stay connected, whichever device you're using.
IQOS ILUMA
IQOS 3 & older
Customise your experience
Android App
Windows App
MacOS App
Lock and unlock device
Android App
Windows App
MacOS App
Auto-diagnostic tool
Android App
Windows App
MacOS App
Device diagnostics
Android App
Windows App
MacOS App
Usage history
Android App
Windows App
MacOS App

How to connect your device to the IQOS app

How do I get started?
App icon.
Get the app
Access the right app for your device
Sign up icon.
Sign up
Register your details in a few easy steps.
Pair your device icon.
Pair your IQOS device
Connect or pair your device and enjoy staying connected to your IQOS.

Download the IQOS app

Android app
Download this app to stay connected with IQOS via your Android device.
Windows Desktop app
Download will start automatically onto your Windows desktop.
Download desktop app
MacOS Desktop App
Download will start automatically onto your Mac desktop.
Download desktop app

IQOS app help

We’re here whenever you need us​
Care you can count on. Privileges to inspire you.
Care you can count on
Access our personal coaches for support on how to get the best use from your IQOS.
Loyalty rewards
Collect points for member offers, device upgrades and exciting benefits.
Peace of mind
Accidental damage cover, rapid replacement and international assistance.
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