IQOS Account

If you have forgotten your password, you can click on the “forgot password” button in the login page and follow the instructions.

If you have not received confirmation by SMS, please check your spam folder.

Make sure you entered the correct phone number.

To place an order on IQOS.com, you must be a registered user. You can register directly on our website, in the "Login/Register" section, by selecting "Register". At the end of registration, you will receive an SMS to activate your profile.

By verifying your email you will be able to:

Receive updates on your order status

Learn the IQOS world news and offers

If you have forgotten your email you can try to login with your mobile number. In your account page you can review all your personal information as well as your email address. If you face any difficulty please contact with IQOS customer support team.

In isolated cases, there may be identification problems during the age verification.

In case you have any question, please reach us.