What is IQOS?
Real tobacco, real progress
Key reasons to switch
Discover the science
Care and privileges
Refined and advanced
Familiar and enhanced
All-in-one
2 consecutive uses
Plain and simple
Choose yours
What is IQOS?
Real tobacco, real progress
Key reasons to switch
Discover the science
Care and privileges
Learning to use IQOS is easy. Learn how to use and charge your IQOS, and find quick tips
Start your IQOS ILUMA experience by switching from cigarettes with your personal IQOS coach.
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS device.
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
* Terms and conditions apply.
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device. With a phone call or a visit to an IQOS store or a partner retail point of sale you will receive a new device, immediately. Call 8000 8803 and find the spot closest to you!
Get support on holiday or a business trip. We're only ever just a call away.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware, with only one visit to an IQOS store.