Care you can count on.

First steps with IQOS

Learning to use IQOS is easy. Learn how to use and charge your IQOS, and find quick tips

Learn more

Two people holding phones over two cups of coffee.

Your personal IQOS coach

Start your IQOS ILUMA experience by switching from cigarettes with your personal IQOS coach.

Learn more

A woman holding an IQOS device looking at a laptop.

Self-diagnose your IQOS

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS device.

Learn more

A hand showing an IQOS device to another person.

Accidental Damage Coverage for your IQOS

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

* Terms and conditions apply.

One person's hands handing an IQOS device box to a woman.

Rapid replacement for your IQOS

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device. With a phone call or a visit to an IQOS store or a partner retail point of sale you will receive a new device, immediately. Call 8000 8803 and find the spot closest to you!

Learn more

International assistance for your IQOS

Get support on holiday or a business trip. We're only ever just a call away.

Learn more

A man sitting on a couch looking at a laptop.

Firmware upgrade for IQOS

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware, with only one visit to an IQOS store.

Learn more