- Discover IQOS
What is IQOS?
- IQOS heated tobacco
Real tobacco, real progress
- Benefits of IQOS
Key reasons to switch
- Backed by science
Discover the science
The most advanced IQOS device.
- NewIQOS ILUMA i
Familiar design. Enhanced experience.
- NewIQOS ILUMA i ONE
Pocket size. All-in-one design.
Familiar and enhanced.
For IQOS ILUMA series.
Buy the devices
For lil SOLID Ez & lil SOLID
Buy accessories for lil SOLID Ez
The pod-vape
Explore all pods variants
Disposable e-cig
- Discover IQOS
What is IQOS?
- IQOS heated tobacco
Real tobacco, real progress
- Benefits of IQOS
Key reasons to switch
- Backed by science
Discover the science
First steps with IQOS
Learning to use IQOS is easy. Learn how to use and charge your IQOS, and find quick tips
FAQs
Find a response to your most common questions.
Self-diagnose your IQOS
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS device.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
* Terms and conditions apply.
Rapid replacement
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device. With a phone call or a visit to an IQOS store or a partner retail point of sale you will receive a new device, immediately. Call 8000 8803 and find the spot closest to you!
International assistance
Get support on holiday or a business trip. We're only ever just a call away.
IQOS App
Unlock the full potential of your device’s smart features, personalize your experience, find support and perform firmware upgrades, in just one place.
