Your first steps with IQOS: A Practical Guide

As an adult smoker choosing to switch from cigarettes to IQOS, it’s understandable that you’ll have questions around using this new device. If you’ve just bought a new IQOS and are wondering what to do next - read on. This guide offers a complete overview of everything you need to know!

Register Your IQOS

One of the first things you should do after purchasing your IQOS is register it online. Devices bought on IQOS.com will automatically be registered, while those purchased in an IQOS store or another point of sale won’t be - so you’ll have to register your IQOS here if the latter applies.

Registering your device can be beneficial in a number of ways – such as Accidental Damage Coverage and International Assistance for your IQOS. Find out more about these coverages here.

Join IQOS CLUB

The next step is signing up for IQOS CLUB. This step only takes a minute and gives you access to exclusive benefits and rewards from the very first moment! You can learn more about IQOS CLUB and how to sign up here.

Learn How to Use IQOS

Learning how to use IQOS is a vital step in getting started. Exactly how you use your IQOS will vary depending on the device you have. Our IQOS ILUMA series comprises three devices. While the basic steps for how to use IQOS ILUMA are the same across the range, each device will have its own specific operational and charging details. Explore the IQOS new user guides for each of these ILUMA devices here.

Discover IQOS Accessories

You can also customise your IQOS experience with a range of accessories. Explore our IQOS ILUMA accessories page , where you can find device covers, holder rings, and more for devices in the ILUMA series, all in a range of different colours and patterns.

Refer a Friend to IQOS

If you have adult smoker friends who would otherwise continue to smoke, referring them to IQOS gets you both rewarded. Discover how you can make a referral using just your phone number and what’s in for both you and your friend here.

Get Support

There are lots of different ways you can get support on IQOS, with IQOS user guides, video tutorials and tips on a variety of different issues. Visit our IQOS support page , select the device you need support on and find out how to self-diagnose your IQOS, how to use advanced features or how to update your device to the latest firmware. Something we haven’t covered? Check out our FAQs here.