What is IQOS?
Real tobacco, real progress
Key reasons to switch
Discover the science
Refined and advanced
Familiar and enhanced
All-in-one
2 consecutive uses
Buy the devices
For lil SOLID Ez & lil SOLID
Buy accessories for lil SOLID Ez
What is IQOS?
Real tobacco, real progress
Key reasons to switch
Discover the science
The customer service team will repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim. The provisions of this warranty are only valid in the country of purchase.
1. Damage caused by normal wear and tear
2. Cosmetic damage (such as scratches, dents, broken plastic etc.)
3. Damage caused by misuse, power surge, improper handling, liquid contact or fire
4. Malfunction caused by using the device with non-compatible products
5. Damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS
6. Damage or malfunction caused by failure to use as described in the associated IQOS User Guide
Mon-Fri: 09:00 - 21:00 & Saturday: 10:00-18:00
Mon-Fri: 09:00 - 21:00 & Saturday: 10:00-18:00