The warranty of the IQOS device is valid for two years from the purchase date. The purchase receipt is the warranty certificate. In order for us to assist you, we recommend that you register your device online.
Touch Screen
Check device status and customise your experience with a simple touch.
Pause Mode
Conveniently pause your experience for up to 8 minutes and resume where you left off*.
FlexPuff
Adapts to your pace through IQOS app and may provide 4 extra puffs**.
FlexBattery
Make the most of your Holder's battery through IQOS app with Eco Mode or Performance Mode. Prolong your holder battery lifespan by up to one year*** or get up to 3 consecutive uses****.
Auto Start
Heating starts automatically through IQOS app when you insert the SMARTCORE™ stick (TEREA)
* Only available in Performance Mode, during the first 3 minutes or 8 puffs of the experience. When pause is activated, Performance Mode gives you up to two consecutive experiences and pause is available only for one of the them.
**FlexPuff activation and number of puffs depend on individual usage patterns, thus extra puffs might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.
*** Only when fully used on Eco Mode throughout the lifespan of the holder and may vary depending on personal consumption.
**** Only available in Performance Mode when pause is not activated.
IQOS ILUMA™ is designed to be used only with TEREA SMARTCORE STICKS™. Do not use IQOS ILUMA™ and TEREA SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble TEREA SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.