8 Common Mistakes When Using IQOS

IQOS devices are simple to use. However, to have the best possible experience with your IQOS, it is necessary to avoid some "errors" that could compromise its use or decrease its performance. Let's find out which are the most common.

Don'ts when using IQOS

IQOS devices are equipped with innovative technology to provide the best possible experience. To optimize the performance of your device, here are some things you should not do when using IQOS:

1. Don’t remove the stick while it is still hot.

Before disposing of it, it is important that it has cooled down completely. If this is not possible immediately, place the stick upside down in the package.

2. Don’t use the same stick several times.

All tobacco sticks are for single use and should never be reused. If you happen to insert a stick that has already been used, you will notice it immediately, at the beginning of the session, because taste and experience will be different. How can you tell when a stick hasn't been used yet? To avoid confusion, remember that a stick that has already been used may have a slight tobacco stain.

3. Don’t use sharp elements to remove the broken stick.

If you accidentally get the stick completely broken or stuck in the holder, do not use sharp objects to try to remove it. Instead, head to your nearest IQOS store to have our team assist you in removing it.

4. Don’t leave the lid of the IQOS ILUMA ONE open once the experience is over.

It is very important to close the cap of the device after use to prevent the accumulation of foreign materials, such as dust particles.

5. Don’t use IQOS at temperatures that are too high or too low.

IQOS devices are designed to operate inside the standard temperature, which is > 0°C/< 40°C. Therefore, prolonged exposure to temperatures that are too hot or too cold may impair the proper functioning of the device.

6. Don’t leave the device in contact with water, liquids, or dust.

IQOS devices, being electronic devices, are not designed to be wet or immersed in other liquids, while dust grains could compromise the effectiveness of operation.

7. Don’t use power adapters and cables that are not approved by the manufacturer.

It is not recommended, as they can cause the device to fail to charge or malfunction, and can pose security risks.

8. Don’t keep the device uncharged for long periods.

Even if you're not using your device, you'll want to keep your battery charged. Otherwise, in the long run, it may have an impact on its performance.