Nobody wants a damaged device, that’s a given. So when inserting your HEETS stick into your IQOS 2.4 PLUS, don't twist or force it in.
Charging your IQOS 2.4 PLUS daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.
Press and hold the Holder button once, then release. Once the light stops flashing, it's ready to use.