International assistance

Get support when you're away from home.
With you wherever you go
Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Available in over 65 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.
Get international assistance

FAQs about IQOS

IQOS ILUMA Devices

How do I use my IQOS ILUMA?
How do I pair my IQOS ILUMA™ device with Bluetooth?
What is new with IQOS ILUMA?
What do the lights on my IQOS ILUMA indicate?

Get to know your IQOS ILUMA device

What is IQOS ILUMA
How do I switch on my IQOS ILUMA device before first use?
How to change IQOS ILUMA features and settings
How do I check how many uses I have left on my IQOS ILUMA?

TEREA Tobacco Sticks

Why doesn't IQOS ILUMA start working when I insert a HEETS stick?
How do I tell the difference between used and unused TEREA sticks?
What is the correct way to insert a TEREA stick?
What will happens if I try to use a HEETS stick in an IQOS ILUMA device?
See FAQs
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