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Frequently Asked Questions

Frequently asked questions

HEETS tobacco sticks

What is the puffing time of HEETS tobacco stick?

Why are HEETS tobacco sticks shorter than cigarettes?

Why do HEETS tobacco sticks taste different from my usual cigarettes?

I cannot insert HEETS tobacco stick into the Holder

Services and Support

I am new to IQOS. Do you offer any personalised assistance? Is it free of charge?

How can I enrol in the personalised assistance program?

Who can enrol in this program?

Product Information

Will IQOS help me quit smoking?

Does IQOS produce smoke?

What is the difference between cigarettes and IQOS?

Can I use cigarettes with IQOS device?

Is using IQOS safe/risk free?

If I have any further questions, who should I contact?

Is IQOS safe as an electronic device?

What are the optimal IQOS storage conditions?

What is a smart blade self-cleaning system?

Do HEETS tobacco sticks contain nicotine?

Use of IQOS 3 & IQOS 3 DUO

How can I check the charge level of the battery?

How long does it take to fully charge the device?

Should I always fully charge my Pocket Charger battery?

Can I charge 2.4P Holder with the IQOS 3 Pocket Charger and vice versa?

Can I use the AC power adaptor & USB cable from the previous device version to charge the IQOS 3 device?

How can I reset my IQOS device?

What do device vibrations mean?

What is the optimal IQOS device functioning temperature?

What is a New ProtectPlus™ System?

Use of IQOS 3 Multi

How can I check the charge level of the battery?

How long does it take to fully charge the device?

Should I always fully charge my Pocket Charger battery?

How can I reset my IQOS device?

What do device vibrations mean?

What is the optimal IQOS device functioning temperature?

What is a smart blade self-cleaning system?

Use of IQOS 2.4 Plus

What do the lights on my Holder mean?

How can I check the charge level of the battery?

How long does it take to fully charge the device?

Should I always fully charge my Pocket Charger battery?

How can I reset my IQOS device?

What do device vibrations mean?

What is the optimal IQOS device functioning temperature?

Additional Support